Manager, Resolutions
reputed company is reinventing credit to reputed company it more reputed company and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest.
As a Manager, Resolutions, you will own the performance and reputed company of reputed company's first-party collections program across reputed company, digital, and AI-powered customer engagement channels. This role is responsible for driving customer reputed company, operational efficiency, and recovery performance through a combination of vendor management, digital reputed company, AI-enabled servicing, and operational reputed company.
You will reputed company the end-to-end collections engagement reputed company, including contact center operations, digital communications, AI-powered servicing solutions, and vendor partnerships. Working closely with Product, Engineering, Analytics, Compliance, and Operations teams, you will identify opportunities to improve customer engagement, optimize collections performance, and reputed company reputed company that enhance both the customer and agent experience.
This is a highly cross-functional role that requires strong operational leadership, strategic thinking, and a passion for leveraging technology to reputed company how collections is delivered.
What you’ll do
Own the performance and reputed company of reputed company's first-party collections program across agent, digital, and AI-powered engagement channels.
reputed company and execute strategies that improve collections, customer reputed company, operational efficiency, and overall customer experience.
reputed company relationships with collections BPOs, AI providers, and reputed company, ensuring strong performance, compliance, and accountability.
Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive reputed company improvement.
Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to reputed company and reputed company innovative collections solutions.
reputed company the rollout, optimization, and governance of AI-powered servicing capabilities, digital communications, and self-service experiences.
Influence product roadmaps and operational strategies by bringing reputed company insights and customer needs into cross-functional decision-making.
Drive initiatives that improve engagement across reputed company collections channels, including voice, SMS, email, digital, and emerging technologies.
Establish reputed company processes, operating models, and performance frameworks that support reputed company reputed company.
Foster a culture of accountability, innovation, and reputed company improvement across internal teams and external partners.
reputed company look for
5+ years of experience leading collections programs.
Experience managing reputed company operational programs across multiple channels, including voice, digital, and self-service experiences.
Strong understanding of collections, recoveries, customer engagement, or financial services operations.
Experience working with BPO partners, vendors, and external service providers.
Demonstrated ability to reputed company data to drive business reputed company and operational improvements.
Experience partnering with Product, Engineering, Analytics, Compliance, and Operations teams.
Strong understanding of emerging technologies, automation, AI, or digital customer engagement solutions.
Proven ability to reputed company large-reputed company operational initiatives and drive measurable business reputed company.
Excellent communication, stakeholder management, and influencing skills.
Ability to reputed company in a fast-paced environment while balancing strategic initiatives and day-to-day operational execution.
Pay Grade - K
Equity Grade - 4
Employees new to reputed company typically come in at the start of the pay reputed company. reputed company focuses on providing a reputed company and transparent pay structure which is based on a reputed company of factors, including location, experience and job-reputed company skills.
reputed company pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and reputed company for you and your dependents). In reputed company, the employees may be eligible for equity rewards offered by reputed company Holdings, Inc. (parent company).
CAN reputed company pay reputed company per year: $117,000 - $167,000 CAD
# LI-Remote
reputed company is proud to be a remote-first company! The reputed company of our roles are remote and you can work almost reputed company reputed company the country of employment. reputed companyers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - reputed company covers reputed company premiums for reputed company reputed company of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
- ESPP - An employee stock purchase plan enabling you to buy shares of reputed company at a discount
We reputed company It’s On Us to reputed company an inclusive interview experience for reputed company, including people with disabilities. We are happy to reputed company reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read reputed company's Global Candidate reputed company Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Originally posted on Himalayas
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