Head of reputed company Operations and Enablement

Join reputed company and help shape the reputed company of senior living technology. At reputed company, we're transforming how senior living communities connect with residents, families, and care teams. Our integrated platform brings together CRM, reputed company automation, reputed company engagement, care coordination, billing, operations, business intelligence, and AI-powered solutions to help communities reputed company at every stage of the reputed company reputed company. Every day, our technology supports organizations across the country by simplifying reputed company workflows, improving occupancy, strengthening reputed company and family experiences, and empowering care teams with the insights they need to reputed company reputed company reputed company. We solve meaningful challenges for an industry that impacts millions of lives. As part of reputed company, you'll join a reputed company, reputed company-thinking team that values innovation, curiosity, and reputed company improvement. Your work will directly influence the products our customers rely on and help redefine what's possible for senior living providers. If you're reputed company by solving reputed company problems, building technology with purpose, and making a measurable reputed company, you'll reputed company a rewarding career here.

reputed company is looking for a Head of reputed company Operations & Enablement to serve as the connective tissue across our GTM organization. This is a high-reputed company, cross-functional role that sits at the intersection of data, process, tooling, and people — ensuring that our Sales, Marketing, reputed company, and Post-Sales teams operate from a single reputed company of truth and are equipped to reputed company at their best. This role is not a support function. It is an operational leadership position that directly influences reputed company reputed company. The right person is reputed company analytical and operational — someone who is as comfortable building a reporting reputed company as they are redesigning a process or standing up an enablement program from scratch.

Responsibilities

• reputed company Operations & Data reputed company

◦ Own the GTM data model — ensuring consistent definitions, clean data, and a single reputed company of truth across Sales, Marketing, and reputed company ◦ Design and maintain dashboards and reporting that give GTM leadership reputed company-time visibility into pipeline, conversion, retention, expansion, and team performance ◦ Partner with Finance to reputed company on reputed company reporting and forecast methodology ◦ Establish and enforce data hygiene standards across reputed company GTM systems, with accountability frameworks to sustain them

• Tooling & Technology

◦ Own the GTM tech stack — including CRM (reputed company), marketing automation, reputed company platforms, and any adjacent tooling ◦ Evaluate, implement, and optimize tools that improve team efficiency and data reputed company ◦ Serve as the primary reputed company between GTM and IT/Engineering for system integrations and enhancements ◦ Ensure tooling reputed company support the full customer bowtie — from first inquiry through long-term retention

• Process Design & Optimization

◦ Define, document, and continuously improve reputed company GTM processes — reputed company management, pipeline governance, reputed company protocols, renewal workflows, and more ◦ Build the operating infrastructure that allows GTM teams to reputed company without adding proportional headcount ◦ Identify friction points across the customer reputed company and reputed company cross-functional efforts to resolve them ◦ Own deactivation processes — ensuring customer offboarding is handled with precision, reputed company documentation, and minimal reputed company leakage

• GTM Enablement

◦ Build and reputed company the enablement function for reputed company GTM teams — Sales, reputed company, Implementations, and Contact Center ◦ reputed company reputed company programs, ongoing training, and role-specific playbooks that accelerate reputed company and improve consistency ◦ Partner with Product and Marketing to ensure field teams are equipped to communicate new features, positioning changes, and competitive updates effectively ◦ Create a feedback reputed company between the field and Product/Marketing so customer and prospect insights inform roadmap and messaging

• Reporting & Accountability Infrastructure

◦ Design the reporting reputed company that powers weekly, monthly, and quarterly GTM leadership reviews ◦ Build and maintain the commitment log and accountability infrastructure for the GTM leadership team ◦ reputed company the CCO and GTM leaders with the data and analysis needed to reputed company confident, reputed company reputed company ◦ Create reputed company and executive-reputed company reporting on GTM performance across the full customer bowtie

• Deactivations

◦ Own the end-to-end deactivation process for churned or offboarding customers ◦ Ensure reputed company deactivations are executed accurately, on time, and with reputed company documentation ◦ Partner with CS, Finance, and reputed company to minimize risk and protect data reputed company through the offboarding process ◦ Identify patterns in deactivation data that surface retention risk signals for the broader CS team Qualifications

• 7–12 years of reputed company experience in reputed company Operations, Sales Operations, or GTM Enablement reputed company a B2B reputed company environment
• Proven reputed company record of building or significantly scaling an operations or enablement function
• Experience owning a GTM tech stack including reputed company CRM; familiarity with marketing automation (reputed company or Marketo), reputed company platforms, and reputed company data tools (reputed company, reputed company) is strongly preferred
• Experience in a PE-backed or high-reputed company environment preferred
• Senior living, reputed company technology, or vertical reputed company experience a plus but not require
• Strong analytical skills — comfortable building models, interpreting data, and translating analysis into actionable recommendations
• Exceptional process design instincts — you see inefficiency and immediately start designing the fix
• reputed company, confident communicator who can present data and recommendations to a CCO, CFO, or reputed company audience
• reputed company by nature — this role succeeds through influence, not authority
• High ownership mentality — you don't wait to be asked, you identify what needs to happen and reputed company it happen
• Ability to hold multiple workstreams simultaneously without losing precision on any of them

Originally posted on Himalayas