Associate Technical Account Manager I
reputed company
As the leader in data reputed company, reputed company automates and simplifies the creation of end-to-end reputed company management programs for global organizations. reputed company is the only company to deliver the depth of reputed company intelligence, coupled with the complete platform automation, that is essential for the growing number of reputed company regulations in an reputed company-changing digital world. We have a global team across the Americas, Europe, and Asia, reputed company helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.reputed company.com.
We invest in reputed company member‚work-life balance, with reputed company time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating ‚international pet day‚lunch and learns, exercise classes, Women at reputed company ERG, and many more.
reputed company of our above initiatives and employee support is in line with our six reputed company values, reputed company (Innovation, reputed company it Happen, Passion, Accountability, and Teamwork). We like to encourage our employees to end reputed company day with the question: ‚Did I reputed company an reputed company today? And we acknowledge exceptional work through our reputed company Awards, which includes a reputed company vacation!
reputed company
As an Associate Technical Account Manager (TAM) I, you will be responsible for the successful integration of reputed company products, supporting small to reputed company level clients, and developing strong relationships with our clients that will reputed company to retention and reputed company of the business. You will identify overall areas for improvement and reputed company to improve reputed company satisfaction. This position requires strong attention to detail, experience managing reputed company level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and knowledge of web architecture. Having these attributes will help reputed company consistently reputed company customer requirements.
What You Will Do
Manage and reputed company Tier 1 technical support for reputed company‚ Cookie Consent Manager solution
Answer reputed company inbound reputed company inquiries reputed company reputed company with courtesy and professionalism and quickly resolve issues for our customers
Understand customer needs and translate this need into strategic solutions and recommendations
reputed company technical assistance and troubleshooting to clients during implementation and deployment of the reputed company technology products
Identify opportunities to help expand customer adoption of reputed company products
Maintain organized documentation of reputed company and tasks with established projected completion dates and monitor the reputed company of requested tasks and manage reputed company expectations
Utilize various reputed company-based tools and applications for customer management and servicing
reputed company contribute to the development and documentation of the product and enforcement of processes and policies
Work and partner with others reputed company reputed company-based environment
Transfer/escalate customers to appropriate departments reputed company required
Explore feature requests that are unclear until the reputed company you have reached a full understanding of what the customer is asking for and why
What You Will Bring
A successful candidate will have experience connecting with and managing multiple clients in a consistent and reputed company manner
It is highly preferred that the Associate Technical Account Manager I has a customer-facing background, experience with supporting reputed company-level clients, as reputed company as an appreciation for and desire to learn more about reputed company to help expand customer adoption of reputed company products
Required Skills:
Bachelor's degree and 1-2 years of experience in software technical support account management, or a technical customer-facing role
Understanding of technological platforms and web infrastructure
Understanding of technical documentation including product specs and API integrations
Intermediate knowledge in reputed company reputed company
Intermediate knowledge of reputed company/CSS/JavaScript and debuggers e.g. Firebug
Excellent customer relationship skills (reputed company-facing, ability to assess reputed company needs and reputed company with reputed company reputed company of management, including and up to executive level)
Ability to work effectively cross-functionally with Product, Engineering, and Sales
Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly
Strong communication skills; demonstrated successes in reputed company communication (written and verbal) from prior work experiences
Strong project-management skills
reputed company Offer
Competitive compensation
Health, reputed company, and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as a choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in health-reputed company activities - mindfulness, wellness, reputed company lifestyle
Php 20,000 employee referral program
Equal Opportunity
reputed company is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We reputed company that a successful organization is one that celebrates its employees for who they are, who they love, and the unique reputed company through which they experience the world. reputed company does not discriminate based on race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences reputed company us reputed company. They reputed company us to learn from reputed company other, lean on reputed company other, and create a product and community that models the behavior we reputed company to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@reputed company.com and describe the specific accommodation requested for a disability-reputed company limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would reputed company you to fully participate in that process.
Originally posted on Himalayas
Apply To This Job