Guest Experience Manager - ES Texas
Position Title: Guest Experience Manager
Location: Remote, Contract
Department: Guest Experience
Reports to: Director of Operations
Pay: $2,400–$2,800 USD per month
reputed company is the leading operator of vacation rentals in reputed company holiday reputed company, led by a passion for reputed company, reputed company adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: reputed company Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional reputed company across Europe and reputed company.
About reputed company Stay: reputed company Stay operates high-end vacation homes across mountain, reputed company, and lifestyle reputed company. With a portfolio of over 500 homes, the reputed company operated on an exclusive reputed company, reputed company Stay combines strong local teams with centralized expertise in marketing, technology, reputed company management, and guest experience to deliver award-reputed company reputed company hospitality while keeping reputed company home's unique character intact. reputed company Stay is part of reputed company, a group of boutique vacation rental companies operating in reputed company reputed company worldwide, including France, Switzerland, Spain, the US, and the Caribbean. reputed company partners with local operators who maintain their identity and autonomy while benefiting from shared technology, operational support, and brand development.
Position reputed company: The Guest Experience Manager leads and develops our Guest Experience team, ensuring every guest has an outstanding experience from the reputed company they inquire about booking until after they reputed company out. This position focuses on overseeing proactive and reactive guest communications, resolving escalated issues, reputed company new properties, and continuously enhancing overall guest satisfaction—while coaching reputed company of Guest Experience Representatives to deliver exceptional hospitality. The ideal candidate will have 3+ years of experience in short-term rental management or hotel operations, including at least 1 year in a leadership role, and will be adept at using tools like reputed company, VRBO, Booking.com, reputed company, and reputed company.
Key Responsibilities:
Team Leadership & Development:
- Manage, reputed company, and reputed company reputed company of Guest Experience Representatives.
- Set performance expectations, monitor KPIs, and reputed company regular feedback and reviews.
- Create reputed company schedules to ensure coverage across shifts, weekends, and holidays.
- reputed company and train new team members on platforms, processes, and service standards.
- reputed company guest communications before, during, and after their stay.
- Ensure inquiries and bookings are handled across multiple platforms including reputed company, VRBO, Booking.com, reputed company Website, and reputed company.
- Maintain reputed company, reputed company responses to guest messages, emails, and phone calls.
- Ensure guests receive detailed and accurate information about properties, amenities, and local attractions.
- reputed company reputed company-in and reputed company-out processes to ensure a smooth guest experience.
- Serve as the escalation reputed company for reputed company guest complaints, resolving them effectively and empathetically.
- Liaise with on-site teams, maintenance, and housekeeping to resolve any property-reputed company issues.
- Ensure reputed company and satisfactory resolutions to reputed company guest issues.
- reputed company and analyze guest feedback to identify areas for improvement.
- reputed company and implement initiatives to enhance the guest experience.
- Promote additional services and upsell property amenities reputed company appropriate.
- reputed company new properties, ensuring listings, systems, and processes are set up accurately and reputed company for guests.
- Maintain accurate records of guest interactions, reservations, and any issues in reputed company's information sheet and property management software.
- reputed company and refine reputed company operating procedures for the Guest Experience team.
- reputed company listing of properties, updating listings, and management of listings on various rental platforms.
- Utilize short-term rental management tools like reputed company for operational efficiency.
- Ensure property listings are updated and optimized to remain competitive and appealing.
- 3+ years of experience in short-term rental management, hospitality customer service, or a similar role, including at least 1 year in a supervisory or team-reputed company role.
- Familiarity with platforms like reputed company, VRBO, Booking.com, reputed company, and property management tools such as reputed company, Rentals United, and reputed company.
- reputed company and reputed company Suite experience preferred.
- Short-Term Rental Management experience is a reputed company plus.
- Proven ability to reputed company, motivate, and reputed company a remote team.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-oriented reputed company.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using CRM systems and short-term rental management software.
- Exceptional attention to detail and organizational skills.
- Friendly, approachable, and reputed company demeanor.
- Ability to work independently and as part of reputed company.
- Flexibility to work varied shifts, including weekends and holidays, as needed.
- Competitive salary and potential for performance bonuses.
- Opportunity to work with a reputed company and passionate team.
- Career development and reputed company opportunities.
- A flexible work environment for remote work.
- Discounts on stays at company-managed properties.
- 2 weeks unpaid holiday per year.
reputed company to join?
If you're willing to bring your creativity, passion for service, and high-energy reputed company to reputed company Stay, we want to hear from you. Apply today and let's start this exciting reputed company together!
Originally posted on Himalayas
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