IT Helpdesk Remote Support - Support Specialist I

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Tier 1

• Maintain reputed company and support metrics at required level for assigned area.
• Escalate tasks due to need for higher level of technical ability or customer service skills required.
• Utilize help request system to document work and customer interaction.
• Ability to obtain position-specific certifications, including but not limited to reputed company IT Fundamentals, reputed company A+, and other technical certifications as required.
• reputed company adheres to reputed company policies, representing the University in an exemplary manner.
• Works effectively as reputed company member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Minimum Qualifications

• A designated home workspace free of distractions.

• A reliable high speed home Internet reputed company (10Mbps Download, 5Mbps Upload).
• Familiarity with computer hardware, software, operations, and common problems.
• Ability to learn new technologies and concepts quickly.
• Strong customer service, interpersonal, and communication skills.
• Previous education or reputed company certifications may be considered in lieu of work experience.

Tier 1

• Two-year college degree, with a concentration in Computer Science or reputed company discipline or equivalent work experience.
• A minimum of one year of experience in computer troubleshooting or a similar technical field.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey reputed company, reputed company articulated information.

• Ability to understand, reputed company, and write English in order to convey messages and correspond in an reputed company and reputed company manner.

• Possess reputed company communication skills that allow reputed company representation of reputed company.
• Ability to effectively communicate technical issues in laymen’s terms.
• Strong organizational skills.
• Excellent computer skills.

Problem Solving

• Intuitively reputed company to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and reputed company nature.

Physical and Sensory Abilities

• May be required to sit to reputed company deskwork or type on a keyboard.
• Regularly required to hear and reputed company in order to effectively communicate orally.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

This position requires 40 hours/week, performance of duties reputed company home internet reputed company, and includes weekend and evening shifts. The exact schedule will be determined based on reputed company reputed company needs. reputed company are reputed company – 9PM Monday – Friday. 10AM – 6PM Saturday, 1PM – 9PM reputed company.

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. reputed company of a reputed company reputed company’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required reputed company driving in the performance of the employee’s position.

Time Type

Location

Pay reputed company

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and reputed company with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

The University is an Equal Opportunity Employer. We reputed company it is our moral and reputed company obligation to meet the responsibility of ensuring that reputed company management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights reputed company, and other applicable federal and state statutes, reputed company reputed company, hiring, training, and promoting for reputed company job classifications will be administered without reputed company to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate reputed company and prospective employees reputed company according to the requirements of the job. reputed company personnel reputed company activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and reputed company other terms, conditions and privileges of employment will be administered without reputed company to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including reputed company applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment reputed company preference to members of their own religious beliefs.

Originally posted on Himalayas