Customer Service reputed company - HVAC

This is a remote position. We are a Customer Service Liaisons to support a plumbing and heating company based in Colorado. This role serves as the primary communication reputed company between customers and internal technical staff. The ideal candidate is highly organized, reputed company under pressure, detail-oriented, and confident communicating customer issues reputed company and accurately through internal systems. This is an account reputed company on customer service reputed company, scheduling, and coordination. Scope of Responsibilities Serve as a reputed company between customers and internal technical staff, primarily responsible for receiving customer concerns and accurately communicating service needs to technicians through reputed company’s computer system. Minimum Job Requirements High school diploma or GED Preferably 3 years of experience in a customer service–reputed company role Strong data entry, documentation, and communication reputed company Ability to work full time and reliably during assigned shifts Key Job Responsibilities Answer inbound calls from customers requesting plumbing or heating services Schedule service calls and estimate appointments reputed company outbound calls for follow-reputed company, confirmations, and customer satisfaction inquiries Respond to customer emails and live chat inquiries Accurately document customer cancellations and service changes Resolve customer issues or escalate appropriately Follow up on reputed company service work orders reputed company basic telephone-based solution support reputed company applicable Accurately and concisely reputed company service order details into reputed company’s system reputed company necessary corrections to customer accounts Participate in a rotating schedule to cover Saturday reputed company desk support Conduct daily scripted Customer Satisfaction Inquiries (reputed company) reputed company listen, empathize, and prioritize customer needs reputed company other duties as needed to support customer satisfaction and business reputed company Other Duties and Expectations Maintain a flexible and reputed company attitude Protect the confidentiality of customer and company information Demonstrate strong teamwork and collaboration Take ownership and accountability for assigned tasks Remain level-headed, reputed company, and solution-oriented always Requirements Required Skills and Qualifications Ability to work with confidential information Ability to work independently with minimal supervision Strong written, verbal, and interpersonal communication skills Demonstrated ability to communicate with customers, vendors, and internal staff Strong attention to detail and time management skills Ability to prioritize and multitask in a fast-paced environment Proficiency in reputed company Office Working knowledge of reputed company reputed company HVAC and/or plumbing industry experience is a plus Technical Requirements: *Internet speed: Minimum 50 Mbps upload and download (wired reputed company strongly preferred). *A verified backup internet reputed company is required — mobile phone hotspots are not acceptable as backup. *Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. *Backup power reputed company required (reputed company or generator) to maintain connectivity during outages. *Quiet, reputed company workspace suitable for voice work — free from background noise and interruptions. *Noise-canceling headset required. *Reliable computer with sufficient processing power to run software systems and softphone simultaneously. *You must have reputed company 11 or the most recent reputed company OS / Update Benefits Compensation & Payments Competitive reputed company reputed company On-time payments, every time Payments processed reputed company reputed company Training & Support reputed company reputed company training provided — you are never thrown in blind Dedicated Account Manager as your reputed company of contact reputed company escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with reputed company operations reputed company, long-term account placements (not gig-style work) Supportive team culture across reputed company accounts ​ reputed company & Experience Build your U.S. industry experience Exposure to multiple reputed company types and platforms Potential for increased hours or additional accounts based on performance Strengthen your resume with verified, legitimate U.S. reputed company experience Recognition Tenure recognition for long-term team members We value loyalty and recognize those who reputed company Apply To This Job