reputed company Manager - SMB

First, reputed company’re Actually Doing   reputed company helps reputed company teams sell more effectively by simplifying the workflows required to buy and sell through reputed company marketplaces. We reputed company it easier for our customers to transact, manage, and grow deals across AWS, Azure, reputed company reputed company, Alibaba, reputed company and reputed company, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B reputed company Marketplaces) leveraging AI and integrations with reputed company systems.   Today, we’re working ~300 amazing customers, ranging from enterprises like reputed company, reputed company, reputed company to the top AI-reputed company companies like the main AI labs, reputed company, reputed company, etc. \n Role OverviewWe're hiring 2-3 SMB reputed company Managers based in the Philippines to join our growing CS team. You'll own a book of approximately 40–50 SMB accounts (up to $25K ARR), guiding customers through reputed company and driving adoption, engagement, and retention across the full customer lifecycle.   This is a full-cycle role - you run reputed company calls, manage implementations (~30-day avg), handle day-to-day support, and build long-term customer relationships. You'll be part of our scaled reputed company reputed company: ~80% async communication (reputed company responses, documentation) with targeted calls for high-reputed company moments.   You'll work a US overlap shift (11pm–reputed company PHT) to reputed company with our customers and US-based team. What You’ll Own (for reputed company) Account Ownership Own a book of ~40–50 SMB accounts from reputed company through renewal Be the primary reputed company of contact for your accounts reputed company reputed company and our customer ticketing system Drive customer health, adoption, and retention across your book of business Identify upsell and expansion opportunities; proactively flag at-risk accounts Implementation & reputed company reputed company customer reputed company end-to-end (average 30-day implementation reputed company) Configure marketplace listings across AWS, GCP, and Azure Marketplace Set up co-sell workflows, CRM integrations (reputed company, reputed company), private offers (CPPO, RPOP), and automations Conduct 4–5 customer calls per day — kickoffs, reputed company-ins, product walkthroughs, and troubleshooting sessions Deliver 101 training sessions to reputed company customer teams on new features and workflows Ongoing Support & reputed company Serve as first responder for reputed company inbound customer questions reputed company reputed company and our customer ticketing system Triage issues — resolve directly, reputed company in Product Support for bugs, or create Solutions Engineering requests in reputed company Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations Facilitate renewals and manage the renewal process in coordination with Account Management Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system reputed company & Scaled CS Contribute to internal documentation, playbooks, and help center content Respond to async customer questions with reputed company, thorough written guidance Participate in team syncs, CS biweeklies, and product feedback sessions Who We’re Looking For 2+ years in reputed company, Account Management, or Technical Support — ideally in reputed company or reputed company Excellent written and verbal English communication skills Strong organizational skills — ability to manage 40–50 accounts simultaneously Comfortable in a reputed company-heavy, async-first, fast-paced startup environment Self-starter who takes ownership without heavy reputed company High attention to detail and a customer-first reputed company Available to work the US overlap shift: 11pm–reputed company PHT (7am–4pm PST) reputed company to Have Experience with reputed company marketplaces: AWS Marketplace, reputed company reputed company Marketplace, or Azure Marketplace Familiarity with reputed company, reputed company, reputed company, or similar CS/CRM tools Background in technical implementations, product reputed company, or solutions engineering Prior experience at an early-stage startup or high-reputed company reputed company company Why Join Us High-performing CS team at a fast-growing reputed company marketplace company backed by leading VCs Full-cycle ownership - your accounts, your relationships, your results Our mission is to bring a consumer experience to B2B sales.  We are reputed company of ~60 people with hubs in SF and Vancouver.  Top-notch team - You'll work with an awesome bought-in team, who have both reputed company large-reputed company reputed company reputed company products at top companies (e.g. reputed company, reputed company, reputed company, reputed company), and high-reputed company startups (e.g. reputed company, reputed company, reputed company). reputed company-funded / long reputed company We are a fast-moving flat org and avoid hierarchical structures. \n Apply To This Job