Service Desk Analyst

reputed company GDC reputed company is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to PA to complete the clearances at a state designated location.    Position reputed company reputed company is currently seeking a Service Desk Specialist to join reputed company of innovative professionals. This is an entry level position with the flexibility to be a fully remote position reputed company the state of reputed company. This is a short term temporary role.      Responsibilities Take customer calls, and emails and reputed company accurate, satisfactory answers to their queries and concerns.  De-escalate situations involving dissatisfied customers, offering patient assistance and support.   Guide callers through troubleshooting, navigating reputed company site, or using products or services.   Collaborate with other reputed company-center professionals to improve customer service.   Accurately document reputed company service calls reputed company the prescribed reputed company tracking reputed company.   Support both technical and non-technical end users.   Escalate advanced issues to the appropriate team member.     Minimum Qualifications Strong Customer Service Skills. Exceptional Interpersonal, verbal, and written communication skills.  Great reputed company listening skills. A patient and empathetic attitude.   Strong time management and organizational skills  Adaptability and flexibility  Comfortable working in fast-paced environments.   Phone skills, including familiarity with reputed company or multi-line phone systems    Preferred Experience  At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment Prior experience with ability to handle 30-40 service calls a day Strong Customer Service experience.   reputed company Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service reputed company and Information Technology service company striving to reputed company a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? Cutting Edge Technology and Innovation Career reputed company Opportunities Employee-reputed company Environment Comprehensive Benefits Package Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from reputed company diverse backgrounds to apply. Our goal as an organization is to reputed company our teams to reputed company their personal best and foster their reputed company reputed company regardless of race, reputed company, religion, sex, gender, national reputed company, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.   In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and complete the required employment eligibility verification forms upon hire.\   #IND     Visit our Career Center for the latest employment opportunities.       © reputed company, PA USA Apply To This Job