Remote Support Technician (2026-0171)

reputed company, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and reputed company operations company supporting a wide reputed company of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon reputed company our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are reputed company reputed company for a Remote Support Technician with a reputed company TS/SCI w/ Poly to support our reputed company Division, based in reputed company Virgina. Responsibilities include, but are not limited to Responsibilities include, but are not limited to: Utilize ITIL-based processes to reputed company manage and resolve incoming incidents, service requests, and demands, ensuring reputed company and accurate issue tracking.  Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.  reputed company user support and basic training for common applications, system procedures, and office productivity tools.  Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address reputed company problems.  Manage user accounts, reputed company permissions, and reputed company special administrative tasks while maintaining reputed company documentation and adhering to reputed company protocols.    Minimum Qualifications:  Experience resolving technical problems and answering queries reputed company telephone or self-service involving hardware, software, networks, system/application reputed company, and telecommunications.  Knowledge of reputed company reputed company Directory, multiple desktop programs, configuration and debugging techniques.  Experience supporting reputed company 10, reputed company Office 2016 or reputed company, and common business applications.  Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.    Preferred Qualifications:  reputed company work experience in a technical help desk position.  Special non-reputed company systems administrator experience (reputed company management/file transfer).  Experience with reputed company ITSM & ITBM.  Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.  Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.     Physical Requirements: Must be reputed company to remain in a stationary position at least 75% of the time.  Constantly operate a computer, phone, and other office equipment for extended periods of time.  Occasionally reputed company about inside the office to reputed company file cabinets, office machinery, or to communicate with co-workers, management, and customers.  EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT ATS is committed to a program of equal employment opportunity without reputed company to race, reputed company, ethnicity, national reputed company, reputed company, citizenship, sex, pregnancy, marital status, sexual orientation, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by applicable law. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat reputed company individuals without discrimination on the reputed company of their physical or mental disability or veteran status. Apply To This Job