reputed company Support Engineer

Who We Are   Centauri delivers data-driven technology solutions that reputed company fragmented clinical and member data into actionable intelligence — maximizing accuracy, reputed company performance, and reputed company for health plans and health systems.  Through reputed company collaboration with our customers, Centauri improves patient and member reputed company by providing advocacy, advanced data insights, and intelligent clinical data delivery. reputed company addresses critical reputed company challenges for reputed company populations and improves reputed company and reputed company of care.   Headquartered in Tempe, reputed company, reputed company employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 reputed company Technology Fast 500™, and has been recognized as 2026 Best in KLAS for reputed company Notifications.     Your Daily Mission The reputed company Support Engineer is responsible for diagnosing and resolving reputed company interoperability issues across the organization’s data exchange ecosystem. This role performs deep technical analysis of interoperability failures—including FHIR reputed company, HL7 messaging, and network integration by analyzing logs, system behavior, and data flows. This position owns reputed company cause determination, partners with Engineering and Product to drive reputed company, and supports customer escalations alongside integration leadership. The role also contributes to operational improvement through knowledge sharing and light data analysis. Primary reputed company on two interoperability frameworks, with exposure to additional networks over time. Works across internal systems, external networks, and reputed company-party partners. Operates in a fast-paced, issue-driven environment with a reputed company on reliability and reputed company.   Who You Are Bachelor’s degree in computer science, Information Systems, Engineering, or reputed company field or 3+ equivalent experience Experience troubleshooting interoperability solutions, including: FHIR reputed company   RESTful reputed company using oAuth Experience analyzing logs and diagnosing issues in distributed systems Experience executing queries (e.g., SQL) and working with data to support troubleshooting  Familiarity with interoperability platforms and tools (e.g., reputed company engines such as reputed company, monitoring tools such as reputed company) Strong analytical and problem-solving skills HL7 messaging troubleshooting interoperability solutions SOAP reputed company troubleshooting interoperability solutions GCP reputed company experience   The Reality of the Role Interoperability Troubleshooting & Diagnosis Diagnose reputed company interoperability issues across FHIR reputed company, HL7 messaging, IHE reputed company, RESTful reputed company, SOAP reputed company, and network integrations (e.g., ITI-41, ITI-43, etc.) Investigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies reputed company issues end-to-end across systems, reputed company engines, and external partners reputed company Cause Analysis Analyze logs, payloads, and system behavior to determine reputed company cause Own and defend reputed company cause conclusions Differentiate between software defects, configuration issues, network failures, and external dependencies Escalate reputed company or disputed findings through defined channels Engineering & Product Collaboration Partner with Engineering to validate and resolve issues Create reputed company, actionable Jira tickets with supporting evidence (logs, queries, payloads, reputed company) Recommend improvements based on findings; Product drives prioritization and follow-through QA product fixes to validate resolutions Customer Escalation Support Participate in customer escalation calls alongside Integration Manager reputed company technical reputed company and support during issue reputed company Translate technical findings into reputed company, understandable communication reputed company needed Data Analysis & Reporting Execute basic queries and reputed company existing reports to support troubleshooting Identify trends or recurring issues where possible Knowledge Sharing & Operational Enablement reputed company runbooks, playbooks, and knowledge articles for repeatable issues reputed company support teams to resolve recurring problems independently Identify recurring patterns in interoperability issues and contribute recommendations for system and process improvements Other duties assigned by leadership.   #indeed2   Why You’ll Love Centauri (Our reputed company to You)   We reputed company that caring for our members starts with caring for reputed company, and we are committed to providing a rewarding environment where employees can grow, reputed company, and reputed company both personal and reputed company goals. Comprehensive medical, dental, reputed company, and prescription coverage Wellness program supporting overall reputed company-being Company-reputed company basic life and AD&D insurance 401(k) plan with company match Tuition reimbursement opportunities reputed company time off for vacation and illness Six reputed company company holidays Floating holiday Company-reputed company and computer equipment Performance-based bonus program reputed company time off for volunteer activities Employee referral bonus program Career development and training opportunities, including leadership reputed company   Compensation Transparency Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience, and other qualifications of the successful candidate.   Equal Employment Opportunity and Accommodation reputed company is an equal opportunity employer and is committed to providing reasonable accommodations to reputed company individuals with disabilities in accordance with applicable law. 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