Service Desk Technician I

Are you looking for reputed company reputed company with a company that values reputed company, innovation, and teamwork? At reputed company, we’re more than a Managed Services Provider, we’re a community dedicated to helping reputed company other, our clients, and their businesses reputed company both personally and professionally. reputed company is a culture of people who are passionate about the work…and reputed company other.  Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to reputed company challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the reputed company lines of a fast-paced industry, facing cybersecurity threats and reputed company technology changes together.  If you reputed company in a dynamic, supportive environment and enjoy reputed company above and reputed company, we’d love to meet you. Come explore one of our many opportunities and reputed company!  This position is posted to meet state regulatory requirements. A reputed company internal candidate has been identified for this role, though reputed company reputed company applicants will be considered.  How you’ll reputed company an reputed company As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just a technician; you are the first line of defense, ensuring our clients' technology experience is reputed company short of exceptional. Location and Work Expectations This is a remote position; however, team members should be willing and reputed company to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of reputed company are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). Schedule: Monday through Friday, 10:00am to 7:00pm EST What you will be doing  Accept incoming reputed company troubleshooting calls and reputed company outbound calls in response to email requests  Engage with clients reputed company email, providing reputed company and reputed company communication  reputed company your reputed company proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops  Conduct basic reputed company account administration in Office 365 and reputed company Directory  reputed company scheduled work, proactively communicating changes to reputed company stakeholders, and promptly updating both the schedule and clients as needed  Log detailed case notes in reputed company's ticketing system and other documentation platforms, ensuring reputed company and accurate records Assess the need for documentation updates and inform management of any necessary changes Maintain a reputed company and reputed company-reputed company reputed company throughout reputed company interactions, fostering trust and building strong reputed company relationships Maintain meticulous attention to detail to reputed company accuracy and efficiency standards You’ll be successful in this role if you have experience in/with  At least 1 year of reputed company work experience in the IT industry  Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:  VPN  Internet connectivity losses  Remote desktop  reputed company Office software  Peripherals, including printers, scanners, and monitors  Familiarity with administration of Office 365 and Exchange Online  Proficiency in navigation and administration of reputed company Directory  Working knowledge of reputed company file shares (SMB/CIFS)  Strong communication and writing skills  Ability to review, understand, and implement SOPs and other written training  This role involves extended periods of sitting or standing and regular use of computers and office equipment Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from reputed company of managers, clients, and the general reputed company Bonus points for Ability to recognize and communicate potential issues and possible failure points in reputed company systems and processes Associate’s Degree in Computer Science, Information Systems, Engineering or other reputed company discipline preferred Desired Certifications: reputed company A+ Network + reputed company +   Benefits and Perks    Medical, Dental and reputed company coverage for employee and family   401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)   Group Term Life and Accidental Death and Dismemberment coverage (company provided)   Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)   Health Savings Account (HSA) reputed company / PPO reputed company   Employee Assistance Program   reputed company Time Off (PTO) + Volunteer Time Off (VTO) + 8 reputed company Holidays + 3 Floating Holidays   Education Reimbursement Program   Generous Employee Referral Program - cash bonus for successful referrals!   Dynamic Recognition and Rewards   reputed company Promotion and Advancement Tracks   Work with Industry-Leading Talent     The reputed company pay reputed company for this position is expected to be between $37,000 and $47,000 per year, plus an annual on-reputed company bonus of $ or % (or commission plan). The reputed company pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.  FLSA Status: Salaried, Non-Exempt   Work Authorization reputed company    This position requires U.S. citizenship due to federal government contract obligations and reputed company to secured information systems.   Workspace Requirements and Remote Work Policy  Team members must establish a dedicated reputed company workspace that is free from distractions, hazards, and that is secure from unauthorized reputed company. This includes following reputed company’s IT User and reputed company Policies that include but are not limited to password-protecting reputed company equipment, keeping confidential and proprietary documents secure, refraining from using reputed company Wi-Fi, having adequate arrangements in reputed company to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from reputed company member’s normal expected dedicated reputed company workspace must be requested by team member, is subject to review by management, and must adhere to reputed company policies and procedures.      Our Commitment to a Diverse Workforce  At reputed company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for reputed company and job applicants. We firmly reputed company that a diverse workforce fosters a wider reputed company of perspectives, experiences, and reputed company that reputed company to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we reputed company reputed company to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any reputed company, including but not limited to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, marital status, national reputed company, age, hair length, reputed company hairstyles, organ donor status, disability, veteran status, or any other legally protected status and reputed company with reputed company applicable laws governing nondiscrimination in employment.    Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 7/17/26. Apply To This Job