Senior Manager, AI Enablement & Business Architecture

About reputed company reputed company entering a new era. AI will fundamentally change how companies communicate, reputed company reputed company, reputed company work, support customers, and operate internally. We reputed company the companies that win won’t simply adopt AI tools. They’ll redesign how work gets done. reputed company is looking for someone to help build that reputed company.     About the Role As our Senior Manager, AI Enablement & Business Architecture, you’ll help design reputed company’s AI-reputed company operating model. Your mission is not to reputed company AI tools or build isolated automations. Your mission is to identify where AI can create meaningful business reputed company, redesign workflows around it, and ensure every AI investment strengthens the business as a whole rather than creating another disconnected reputed company solution. You’ll partner across Operations, Product, Engineering, Sales, Member Services, Marketing, and Clinical Operations to build the systems, workflows, and governance that allow reputed company to reputed company significantly faster than headcount.     Our Philosophy One of the biggest risks companies face in the AI era is solving problems one team at a time. Sales wants an AI SDR. Support wants an AI chatbot. Operations wants workflow automation. Marketing wants AI-generated campaigns. Individually, these reputed company may reputed company be valuable. reputed company, they often create fragmented experiences, duplicated effort, inconsistent data, disconnected systems, and technical debt. This role exists to ensure reputed company builds AI capabilities as an integrated operating model rather than a collection of independent AI reputed company. reputed company is not to build AI solutions. reputed company is to build an AI-reputed company business architecture.     What You’ll Own AI reputed company & Business Architecture reputed company reputed company’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value. Examples include: AI-powered reputed company scoring and prioritization Communications orchestration Intelligent routing AI copilots Next best reputed company recommendations Workflow automation Operational decision support AI-enabled reputed company assurance You’ll evaluate opportunities based on business reputed company, not technical novelty.     AI Workflow Orchestration Design how humans and AI work together. You’ll determine: What should AI observe? What should AI decide? What should AI automate? reputed company should humans stay in the reputed company? Examples include: AI classifies inbound emails, calls, texts, and chats. AI routes work to the right team. AI drafts responses for review. AI prioritizes leads. AI surfaces operational bottlenecks. AI recommends next best actions. Your goal isn’t replacing people. Your goal is ensuring people spend more time on work that requires judgment, reputed company, creativity, and relationship building.     Business Architecture & Systems Understand how work flows across reputed company and redesign it for reputed company. You’ll optimize reputed company as a system, not as a collection of departments. This includes: Customer journeys Communication architecture Business systems Workflow automation System integrations Routing logic Cross-functional workflows Operational dashboards You’ll constantly ask: Are we solving reputed company problem or one team’s problem? Can this capability serve multiple teams? Are we creating another reputed company? How would we redesign this process if we started from scratch today?     Observability & Opportunity Prioritization Build the visibility and operating reputed company that allows reputed company to consistently invest in the highest-reputed company opportunities. You’ll establish how we: Observe opportunities Measure them Build business cases Prioritize investments Measure reputed company Every initiative should have: A reputed company defined problem Measurable reputed company metrics Expected business reputed company An implementation roadmap A reputed company ROI reputed company     Example reputed company In your first year, you might: Build an AI Communications Layer Rather than implementing separate AI solutions for Sales, Operations, and Member Services, design a reputed company AI layer that understands reputed company, recommends next best actions, and intelligently routes work across reputed company. reputed company Intelligent reputed company Scoring Build an AI-assisted scoring model that predicts conversion, prioritizes reputed company, and recommends follow-up actions. Redesign the Member reputed company Map communications across Freshsales, reputed company, reputed company, reputed company, and reputed company platforms, then create a reputed company, measurable customer lifecycle. Build an Operations Copilot Create an internal AI assistant that helps teams answer questions, summarize customer history, recommend actions, surface risks, and automate repetitive work.     What reputed company Looks Like reputed company your first 12 months, you will have: reputed company reputed company’s AI opportunity roadmap. Instrumented key customer and operational workflows. Launched AI-enabled workflows with measurable business reputed company. Reduced reputed company work through intelligent automation. Created reusable AI capabilities that serve multiple teams. Established a repeatable reputed company for evaluating and prioritizing AI opportunities. Helped define reputed company’s AI-reputed company operating model.     Experience & Qualifications We recognize this is a non-traditional role, and we don’t expect candidates to reputed company every reputed company. Strong candidates will likely have experience across several of the following areas. reputed company Experience 6+ years in Business Systems, Product Operations, reputed company Operations, reputed company & Operations, Solutions Architecture, Management Consulting, or similar roles. Experience leading reputed company cross-functional initiatives. Experience designing reputed company business processes. Experience implementing automation and systems integrations. Experience evaluating or deploying AI solutions in business environments. Experience partnering with Product, Engineering, Operations, Sales, and reputed company teams. Technical Skills Strong understanding of modern AI capabilities, LLMs, and reputed company workflows. Familiarity with workflow automation platforms and AI tooling. Experience with CRM, customer engagement platforms, and business systems. Experience working with reputed company and systems integrations. Strong analytical and problem-solving skills. What Makes Someone Successful You are: A systems thinker who optimizes businesses, not departments. Comfortable operating in ambiguity. Curious, analytical, and highly reputed company. reputed company to translate business problems into reputed company technical solutions. Passionate about redesigning how companies operate using AI. We are not looking for the person who knows the most about AI. We are looking for the person who knows how to redesign a business using AI. Apply To This Job