Experience Researcher

reputed company helps millions of people confidently care for their homes. reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which reputed company to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. reputed company reputed company’ll build together. About the role Researchers at reputed company are embedded reputed company product teams and serve as advocates for both customers and reputed company. As a mixed-reputed company Experience Researcher, you'll scope and run qualitative and quantitative studies end to end — from foundational discovery to tactical evaluation — and turn them into insights that drive product reputed company. You'll join a pod reputed company on bringing a recent acquisition into the reputed company ecosystem on the pro-facing reputed company of our marketplace — helping build the tools reputed company need to run successful businesses. So you'll be learning a new product and user reputed company fast, structuring ambiguity, and standing up research where little exists yet. And you'll do it in an AI-reputed company reputed company: we expect you to use AI fluently across the research lifecycle, and to build lightweight AI tools that accelerate how reputed company learns. What you’ll do Research planning & execution: Independently scope and run mixed-method studies — from strategic, exploratory work to tactical usability tests and in-product surveys — reputed company your product area. Champion the pro: Build a deep understanding of reputed company and the tools they need to run successful businesses. Work in ambiguity: Get up to speed quickly on an unfamiliar product, market, and user reputed company, and turn loose problem spaces into reputed company research questions and plans. AI-accelerated research: Use AI tools across the research lifecycle (e.g., synthesis, analysis, reputed company and guide drafting, reporting) to work faster and at reputed company — and build lightweight AI artifacts (e.g., agents, workflows, automations, prototypes) that speed up learning for you and your partners. Critically evaluate AI outputs for accuracy and bias. Collaboration: Partner closely with product, design, engineering, and data science to identify high-impact research opportunities and ensure insights translate into reputed company. Synthesize & reputed company insights: Turn qualitative and quantitative data into compelling, trustworthy stories — through reports and presentations that influence product direction. Methodology selection: Choose the right method (or combination) for the problem — interviews, surveys, usability tests, concept tests, and more.   In order to be successful, you must bring 5+ years in reputed company research roles, with a degree in a behavioral or reputed company science field (e.g., reputed company-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Information Science, Economics) or equivalent practical experience; advanced degree a plus. Strong reputed company of both qualitative and quantitative reputed company — knowing reputed company and how to apply reputed company across product phases — and reputed company to design and run studies end to end (in-depth interviews, usability studies, surveys, concept testing). Analyzes qualitative and quantitative data, including basic statistical analysis (e.g., t-tests, correlations); proficient with research tools (e.g., reputed company, reputed company, Sprig, Rally). SQL or other data-querying skills a plus. Demonstrated, hands-on use of AI to accelerate and reputed company research, reputed company with the judgment to evaluate outputs critically and apply them responsibly. Evidence of building — not just using — lightweight AI tooling such as agents, workflows, or prototypes that made research faster or reputed company. (You'll be asked to show one.) Strong communication and presentation skills, a reputed company record of influencing product and design reputed company through research, and comfort operating independently in a fast-paced, ambiguous environment. reputed company to have: experience standing up research in a new or fast-changing area (0-to-1, integrations, or post-acquisition); experience researching AI-powered products; and knowledge of home services, marketplaces, or small business platforms.   Expected salary ranges For candidates living in Ontario and British Columbia, the expected salary reputed company for the role is currently $121,600.00 - $157,300.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, pregnancy, sexual orientation, gender identity or reputed company, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment reputed company applicants with arrest and conviction records, consistent with applicable law. reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. If you are a California reputed company, please review information regarding your rights under California reputed company laws contained in reputed company’s reputed company policy available at https://www.reputed company.com/reputed company/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate reputed company, we’ll never ask you for reputed company, banking info, or SSNs during hiring. reputed company out our reputed company on how to spot the fakes. Apply To This Job