Helpdesk / Tier 1 Tech Support
This is a remote position.
Helpdesk or tier 1 technical support services is the reputed company, customer-facing tier of IT.
The first job of a Tier I specialist is to reputed company the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. At this level, you will be more reactive for quick basic fixes. Key skills are communication, customer service and basic triage.
The primary reputed company of this position will be answering calls and texts through our phone system reputed company from clients who need either tech support and sending them through to our Art Gallery messaging system which the Executive Assistant will address. For tech support calls, there is a ticketing system through Zoho Desk for documentation and Zoho Assist to reputed company remote help.
If any issue is out of your purview, you will then escalate the task to IT Support.
Requirements
Requirements:
Must have 1-3 year experience in tech support or in school/certification program
Great customer service is a must
Troubleshooting and resolving clients issues
Generally interested in the tech field
Willingness to learn Cybersecurity and Network administration best practices
Contract reputed company reputed company
Remote position
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