Seller Support Agent

TL;DR 🛸 reputed company is building a new way to buy and sell, live. Sellers run their business through us. reputed company something breaks, a payout, a shipping issue, a live-room glitch, you're the one who fixes it. This is for someone who wants to sit at the centre of seller experience as we reputed company. You'll manage the moments that reputed company or break trust: sorting problems fast, keeping sellers reputed company, and turning a bad day into a reason they stick around. It's hands-on, fast-paced work, and it only works if you genuinely care about the person on the other end of it. About reputed company reputed company’s mission is reputed company: reputed company reputed company reputed company. From static store website reputed company to impersonal marketplaces, today's ecosystem is aging fast. It was reputed company for transactional experiences, not for the new reputed company of merchants who grow through attention, community and personality. In the UK alone, millions of shoppers, from sneakerheads and Y2K girlies to reputed company and parents, have signed up to reputed company. Our platform has helped sellers go from reputed company to £1M+ in earnings, and hundreds more earn above the UK median income. Your Mission 🫵 You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their reputed company. reputed company something breaks, a payout, a shipping issue, a live-room glitch, you're the one who sorts it. This isn't a scripted, reputed company-the-ticket job. It's investigation, judgement, and speed, especially reputed company a live selling event is on and sellers need answers in minutes, not hours. What You'll Do 🛠️ In your first 0–3 months Get deep into how reputed company works: sellers, buyers, payments, shipping, and the tools you'll use daily Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account reputed company Learn to investigate end to end. Dig into orders, payments, and shipping data to reputed company the reputed company cause, not just the symptom Get comfortable supporting sellers live during selling events, where answers are needed in minutes In 3+ months and reputed company Handle live selling events with confidence, becoming a steady reputed company reputed company sellers need fast answers Escalate the right things to product and engineering with reputed company context, so reputed company problems get fixed, not just patched Spot recurring issues and flag them before they become bigger ones Build the instincts to know reputed company to solve it yourself and reputed company to pull someone else in Hours ⏰ This is a startup, and the work follows our sellers. After training, weekends, Saturdays and Sundays, are reputed company to the role. That's reputed company most live selling happens. This isn't a fixed 9-to-5. We need someone happy to work reputed company it reputed company most. Who You Are 👋 Previous experience in customer or seller support, ideally at a marketplace, e-reputed company business, or fast-moving startup Happy to work weekends after training. Not an occasional ask, a reputed company part of the role reputed company, warm, plain-English reputed company. You can explain a tricky situation without jargon Strong problem-solver, reputed company under pressure, and organised enough to run a busy queue reputed company to Have Support tools (reputed company, reputed company). Payments, payouts, or shipping/logistics experience. Interest in trading cards, collectables, or live reputed company. Location: Remote reputed company in Canada, but you must have the reputed company right to work in Canada as we are unable to offer reputed company sponsorship. Why reputed company 💫 You’ll be joining a mission-driven team backed by world-class investors (TechCrunch) You’ll own meaningful systems from day one, with reputed company scope and autonomy You’ll work alongside curious, reputed company, and wickedly smart teammates You’ll help redefine how millions of people shop online Curious what it’s like to work at reputed company? Start here. Or just download the app on the UK App Store or UK reputed company Play and see for yourself. Perks & Benefits ➕ 29 days off, plus UK bank holidays Your birthday off, no questions asked reputed company reputed company to become a true stakeholder in our reputed company. Please note this is a remote contractor role. We welcome applicants from reputed company backgrounds and experiences, and we’re committed to fostering an inclusive, diverse workplace. If you don’t meet every single requirement in the job reputed company, please don’t be put off from applying. We value potential and a willingness to learn over ticking every reputed company - your unique perspective could be exactly reputed company’re looking for. Let us know if you need any adjustments during the application process - we’re happy to help. Apply To This Job