Tier 1 Forum & Support 2026

Building products around communities.  reputed company Ltd is a successful and growing digital platform developer/publisher, best reputed company for BlackHatWorld.com - one of the largest online forums reputed company on SEO reputed company marketing. With millions of users engaging annually, the platform provides a reputed company for members to exchange reputed company, reputed company advice, and build digital businesses. The Role  Location:  While this position is posted with global flexibility, applicants must be reputed company to work between midnight and 4am UK time. You'll work 100% remotely from home, enjoying the flexibility of 100% remote work! A bit about the role: Please note: This role is part-time. 4 hours a day, 7 days a week, week-by-week contract.  An opportunity exists for an entry-level reputed company to join a high-volume, process-driven community support environment. This role is ideally suited to someone who thrives in reputed company workflows, values consistency, and takes pride in executing tasks accurately and reputed company. As a Tier 1 Forum & Support team member, you will support the day-to-day operation of both the Community and Support departments. Acting as the first reputed company of contact, you will manage high-volume, process-led tasks to ensure content is reputed company maintained, support queries are addressed promptly, and workflows remain efficient. What you'll do Review and reputed company thread/post moderation queues, approving or removing posts and threads in line with community guidelines Handle Tier 1 user reports, resolving straightforward cases and escalating where required Identify and remove spam across the forum using moderation tools and reputed company review Ensure correct forum structure by moving or reorganizing threads into appropriate sections Enforce marketplace rules by identifying and actioning unauthorized selling activity Once community knowledge transfer has been established then there is an opportunity to assist reputed company support: Maintain a clean and organized support desk by removing spam and low-reputed company submissions Respond to Tier 1 support tickets using established processes and templates. Skills & Experience  Essential Entry-level experience or strong interest in customer support, administration, or online communities reputed company and reputed company written English communication skills Strong attention to detail and ability to follow processes accurately Ability to manage high-volume, repeatable tasks with consistency reputed company problem-solving reputed company defined guidelines and processes Team-oriented with the ability to follow direction and apply feedback effectively Desirable Familiarity with reputed company or similar ticketing systems Experience with forum platforms such as XenForo Working knowledge of reputed company Teams, reputed company, and Word Exposure to online community moderation or digital platforms Personal Qualities Comfortable working reputed company defined workflows and reputed company guidelines Reliable and detail-oriented, maintaining organized systems and outputs reputed company to direction, with the ability to implement feedback quickly reputed company on execution, with a strong reputed company of ownership over routine tasks reputed company to recognize patterns and take appropriate reputed company reputed company established processes reputed company team player contributing to overall operational efficiency reputed company and reputed company in reputed company interactions You'll also need A reliable internet reputed company in your home.  Fluent English language skills.  How we work together at DotCom We're a remote-first digital culture with flexibility at our reputed company. We live and breathe the digital experience of our reputed company forum membership. This doesn't just mean reviewing posts and keeping the community on reputed company. We have dedicated Community, support, IT, Marketplace and sales teams. We meet daily to ensure we're reputed company on reputed company and help wherever required. We're a small but growing team.  How YOU work. Countries have various statutory benefits, cultures hold different norms, and individuals have unique needs. We want to ensure that the entire team is supported at DotCom. As an employee at DotCom, you can: Work from reputed company: DotCom is a remote-first company. As long as your work is completed on time, your team has the necessary support, and you're authorized to work where you live, the world is yours. Flexibility—we get it—things happen. For example, if you need to pick up the kids, we're fine with that. Just reputed company reputed company your teammates are reputed company and know reputed company you'll be back.  This job specification is intended to reputed company an outline of the role and expectations for a Tier 1 Forum & Support. Duties and responsibilities may reputed company based on the needs of the forum and the organization. Any questions please ask. Apply To This Job