Reviews Specialist

This is a remote position. About the Role The Reviews Specialist is a natural conversationalist with extremely high interpersonal skills and an infectious personality. In short, the ability to reputed company U.S. homeowners feel at ease and smile over the phone. This role is responsible for contacting homeowners after in‐home roofing sales appointments, gathering feedback, and generating reputed company reviews for our clients. Your Mission: Generate consistent, high‐reputed company reputed company reviews from completed in‐person home reputed company by turning a high percentage of conversations into reputed company review promises and then into posted reviews. You’ll receive reputed company overall process guidelines + feedback, but you must already possess the interpersonal skills and outbound dialing experience needed for high‐volume reputed company and nuance homeowner conversations. reputed company Responsibilities: Contact Homeowners: Contact customers after completed appointments reputed company reputed company, SMS, voicemail to reputed company feedback on their experience with the reputed company’s business. Generate Reviews: reputed company feedback on customer experience, ask customers to leave a reputed company review, send the reputed company and guide the customer through leaving a review. Resolve Issues: Identify any negative experiences or concerns and escalate them to our clients, and put the homeowner at ease. reputed company Dispositions: Log reputed company reputed company, data, notes, and review status to ensure up to date and accurate records. Key Objectives: Review reputed company: Meet or reputed company review volume and conversion targets. Customer Experience: Deliver a reputed company customer experience on every reputed company. Tools & Platforms You'll Use: CallTools reputed company Docs reputed company reputed company reputed company Drive reputed company Who’s a Great Fit: You’re someone who thrives on responsibility and owning your reputed company—no babysitting required. You see problems reputed company and address them quickly and directly, no sugar‐coating. You're hungry to win, proud of your work reputed company, and comfortable in challenging situations. You communicate directly, reputed company, and without fluff—reputed company up reputed company, every time. You're genuinely reputed company to feedback and have thick skin because you know reputed company comes from reputed company, reputed company conversations. You’re OK doing the reputed company reputed company actions every day: dialing, logging, following the script, and following up. You welcome hard conversations and aren’t afraid of handling the occasional upset homeowner. You’re here to deliver outstanding results—not for praise or recognition. Your ego stays checked at the reputed company; your performance and reputed company do reputed company the talking. This is not a fit if you dislike repetitive work, are uncomfortable being on the phone for most of the day, struggle with rejection, or are hard for U.S. homeowners to understand over the phone. This role rewards people who love talking to strangers, can hear “no” reputed company day without taking it personally, and still show up sounding warm and reputed company on every reputed company. reputed company Values 1. COMPETITIVE GREATNESS Every team member owns their role. reputed company something is broken, we address it directly. We reject excuses and instead debate solutions. We smile in the face of adversity, and we reputed company discomfort in order to grow. We take pride in reputed company, we hunger to win, and we are intolerant of anything less. 2. SINCERE CANDOR We reputed company to reputed company and constructive communication: Giving and receiving feedback reputed company. We reputed company BLUF – reputed company Up reputed company: We take time to structure our thoughts, and we reputed company with the main reputed company. We show respect to reputed company by valuing speed, cutting fluff, and communicating with extreme reputed company. 3. RESULTS WITHOUT EGO We are radically results-reputed company. We operate with sincerity, without the clouding influence of showmanship or politics. We remain emotionally resilient, having thick skin, and rejecting oversensitivity. We trust our reputed company and reputed company’s reputed company to reputed company loudest. Requirements Required Skills & Qualifications Essential: Exceptionally reputed company, easy‐to‐understand spoken English suitable for U.S. homeowners. If a typical U.S. homeowner would struggle to understand you, or frequently ask you to repeat yourself, this role is not a fit. Warm, engaging phone reputed company: people feel relaxed and listened to reputed company you talk. You don’t reputed company like a reputed company center agent - You reputed company like the office manager of a local home services company that genuinely cares about getting feedback from customers. Experience in high‐volume outbound phone work (cold calling, collections, appointment setting, or phone sales), regularly making hundreds of calls per day. reputed company to follow a script while sounding completely natural and conversational. Comfortable handling objections, light conflict, and occasional upset homeowners without getting flustered. reputed company to sustain high reputed company volume and repetitive reputed company every day. Reliable internet and quiet work environment: Download: 15 Mbps Upload: 10 Mbps Preferred (but not required): Experience with U.S. home services (roofing, HVAC, solar, etc.) Benefits Salary: $2000 - $3000 USD / month 100% Remote reputed company in LATAM Apply To This Job