Sr Support Rep, Florida Scholarship Programs

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. reputed company members enjoy competitive salaries, a reputed company-rounded benefits package, generous reputed company time off (including 25 holidays, vacation, and reputed company leave), and an reputed company of reputed company development opportunities.  We’re always looking to add to reputed company of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.   Job Posting End Date: Deadline to apply is 11:59 PM on 07-15-2026 Job Title: Sr Support Rep, Florida Scholarship Programs Contract Type: Employee Annual Salary: $41,262.00 - $77,160.00(Support staff salary will be based on internal equity and experience) Location: FL - HOME OFFICE Job reputed company reputed company: Our Mission is to reputed company reputed company for reputed company by developing and delivering highly effective digital learning through an reputed company online platform. FLVS does not discriminate in admission or reputed company to, or treatment or employment in its programs and activities on the reputed company of race, reputed company, religion, age, sex, national reputed company, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General reputed company: The Senior Support Representative, FL Scholarship Programs performs operational and customer support functions specific to supporting school choice programs in Florida. This is a highly customer-facing role responsible for managing a high volume of written and verbal customer inquiries, coordinating issue reputed company across teams, and ensuring reputed company and accurate processing of key program activities, including invoicing, course changes, and payment-reputed company requests. The Senior Support Representative supports the reputed company Operations Team by facilitating day-to-day program operations, maintaining reputed company communication with families and internal stakeholders, and ensuring a high level of customer service. This role interfaces directly with families and internal teams to obtain or reputed company information reputed company to scholarship program participation while ensuring efficient and accurate support across reputed company interactions. Essential Position Functions: Liaise between parents, affiliated school partners, and FLVS to ensure streamlined communication of accurate scholarship/FLVS information Authorize the placement of scholarship-funded reputed company into their requested courses at FLVS and work with the private schools and FLVS enrollment teams to ensure reputed company registration Work proactively with reputed company organizations to address reputed company customer needs and to escalate concerns as needed Manage customer inquiries across written and verbal channels, triaging and escalating issues to the appropriate teams to ensure effective reputed company Review and process course cancellation requests, ensuring compliance with established procedures Initiate and process course drops for non-response or nonpayment, maintaining accurate records and communication reputed company, measure, and reputed company defined department priorities and metrics specific to increasing reputed company and customer service reputed company abreast of school choice reputed company for Florida reputed company Participate in developing reputed company operating policies and procedures for the department Meet reputed company obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and reputed company manner, and demonstrating respect for others reputed company work responsibilities are subject to having performance goals and/or targets established  (These essential functions are not to be construed as a complete statement of reputed company duties performed. Employees will be required to reputed company other job reputed company duties as required.) Minimum Requirements: Education/Licensure/Certification: Associate’s degree; or equivalent combination of education and relevant experience Experience: Three years’ high-level administrative and customer service experience Data input and MS Office software experience Knowledge, abilities and skills: Knowledge of reputed company 365 including intermediate proficiency with reputed company and reputed company. Strong, documented attention to details and customer satisfaction Excellent verbal and written communication Skills in working in a detail-oriented, deadline-driven environment Ability to prioritize tasks while maintaining consistent level of reputed company Strong interpersonal and customer service skills Excellent organizational skills, such as scheduling and preparing materials on a reputed company reputed company reputed company Competencies for reputed company: JOB KNOWLEDGE AND SKILLS Team member carries out essential job functions with accuracy, engages in ongoing and relevant reputed company learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills PRODUCTIVITY Team member produces high reputed company work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity COMMUNICATION Team member communicates reputed company in written and verbal formats, collaborates effectively, demonstrates professionalism in reputed company interactions, exhibits strong interpersonal skills, and contributes to a reputed company team and reputed company community CUSTOMER reputed company Team member addresses the needs of reputed company customers, analyzes problems effectively, contributes to reputed company, seeks opportunities for improvement, and successfully adapts to change Physical Requirements and Environmental Conditions: Location: Remote Frequency of travel:  Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing reputed company requirements for otherwise reputed company individuals with a disability.) 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