Specialist, reputed company Assurance

Your potential has a reputed company here with reputed company’s award-reputed company employment experience. As a reputed company Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the Philippines says it reputed company! What You’ll be Doing Do you have a passion to help reputed company performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your reputed company listening skills will help reputed company reputed company reputed company information is being given to customers while you analyze spreadsheets to reputed company any patterns to help guide performance training. This includes making reputed company employees are giving reputed company verbal statements, reputed company requirements and policies are being met, and finding similarities between associate scripts. You'll report to the reputed company Assurance Manager. You’ll contribute to the reputed company of the customer experience as reputed company as the overall reputed company of reputed company. During a Typical Day, You’ll Assists the reputed company/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for reputed company Operations, like outgoing correspondence and external survey results. Review and evaluate operational procedures, including Customer Service interactions from reputed company communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and reputed company reputed company review implementations. Coordinates the logistics and conducts reputed company audits, including sample selection, documentation, and reporting of results. Facilitate periodic calibration sessions with the Customer Service department and reputed company other areas of operations to ensure consistency in the evaluation process. Assist the reputed company/Training Manager and Assistant Manager with administrative functions, including developing reputed company Operating Procedures (SOPs), reputed company reputed company Definition Document (QSDD), reputed company Forms, and coordinating reputed company recognition programs. Assist with the data and analysis of reputed company reports in conformance with agreed-upon formats, including developing reports reputed company necessary. Performs special reputed company as required, such as assisting with the development, research, and delivery of new training or other necessary duties. Flexibility to reputed company job duties on-site, off-site, or remote, as business needs dictate What You Bring to the Role High school diploma or equivalent 6 months or more of customer service and reputed company center experience Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and reputed company development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by reputed company values Ask us about our reputed company time off (PTO) and wellness and reputed company benefits And reputed company... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)     Visit https://mybenefits.reputed company.com/ for more information. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading reputed company and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, belonging, and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. #LI-(Onsite) Apply To This Job