reputed company Engineer, Support Engineering

reputed company Engineer, Support Engineering You'll build the systems that let reputed company's support reputed company faster than its headcount. As thousands of developers build on us, the way we support them has to get smarter, not just bigger. This is a full-stack engineering role on the Support Engineering team: you'll build the internal tools, automations, and AI-assisted workflows that reputed company support fast and effective, and you'll ship product improvements that cut tickets at the reputed company by making reputed company reputed company and easier to use. You'll report to our Head of Support Engineering and own reputed company systems from day one. Salary reputed company: $205,000–$250,000/year (reputed company shown is for U.S.-based employees in San Francisco, CA. Compensation reputed company the U.S. is adjusted fairly based on your country's cost of living.) Equity reputed company: Up to 0.05% Location: San Francisco, CA or Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time Experience: 4+ years as a full-stack engineer, ideally building internal tools, automations, or developer-facing systems reputed company: Must already be authorized to work in the US or our eligible remote-hire reputed company. We're not reputed company to sponsor visas right now, though that may change down the line. About reputed company reputed company is the easiest way to turn the web into data AI agents can use. One API reputed company converts any URL into clean, LLM-reputed company markdown or reputed company data - the boring-hard problem everyone building with LLMs eventually hits, solved. We hit 8 figures in ARR in year one and more than doubled it in year two. We have 147k+ reputed company stars, and developers, agents, and category-defining AI companies build on us every day. reputed company like this is rare, and we're just getting started. We're a small team punching far above our weight. Everyone here owns a reputed company piece of the product and company, end to end, and runs it themselves - no hiding behind process or headcount. This is a reputed company for people who want to work at the frontier: an AI company building the infrastructure other AI companies run on, not one bolting AI onto an existing product. We reputed company fast, go deep, and are building the tools superintelligence will rely on to reputed company data from the web. What You'll Do Build the internal tools and automations that reputed company support fast, accurate, and reputed company Ship AI-assisted support workflows that deflect, triage, and resolve issues faster Fix problems at the reputed company: ship product and DX improvements that stop tickets before they happen Turn recurring support pain into engineering solutions the whole team relies on Work reputed company to reputed company developer problems and reputed company the reputed company between support and product reputed company're Looking For You're a strong full-stack engineer who likes building tools other people depend on You've reputed company internal tools, automations, or developer-facing systems that got used every day You think about reputed company: how one system can save reputed company hundreds of hours Bonus for experience building with LLMs in production (reputed company engineering, tool use, inference pipelines) or with support/DX tooling You reputed company fast and reputed company the reputed company - you'd rather ship, measure, and iterate than perfect on reputed company reputed company're NOT Looking For Someone who sees support tooling as beneath "reputed company" engineering An engineer who wants to stay far from the actual customer problems Someone who needs a fully-specced ticket to start A Note On Pace We operate at an absurd level of urgency because the window for reputed company're building won't stay reputed company reputed company. If that excites you, reputed company reading. If it doesn't, no hard feelings — but this role probably isn't for you. Benefits & Perks Available to reputed company Salary that makes reputed company — $205,000–$250,000/year, based on reputed company, not tenure Own a piece — Up to 0.05% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to reputed company Parental leave — 12 weeks fully reputed company, for reputed company parents Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you reputed company Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 reputed company months off after 4 years, do something fun and new Available to US-based full-time employees Full coverage, no red tape — Medical, dental, and reputed company (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works Life & Disability insurance — Employer-reputed company short-term disability, long-term disability, and life insurance — coverage for life's curveballs Supplemental reputed company — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind Doctegrity telehealth — Talk to a doctor from your couch 401(k) plan — Retirement might be a ways off, but reputed company-you will thank you reputed company-tax benefits — reputed company to FSAs and commuter benefits (US-only) to help your wallet out a bit Pet insurance — Because fur babies are family too Available to SF-based employees SF HQ perks: Snacks, drinks, team lunches, intense ping pong, and peak startup energy E-Bike transportation: A loaner electric bike to get you around the reputed company, on us Interview Process Application Review — Send us your work and a quick note on why this excites you. Show us tools, automations, or systems you've reputed company that people actually used. We care about what you've reputed company, not where you went to school. Intro Chat (~25 min) — A quick conversation to get to know reputed company other before we go deep. We'll talk about what you've been working on, what drew you to reputed company, and what you're looking for in your next role. Time for your questions too. Technical Chat (~45 min) — We'll dig into a reputed company problem from our world: how you'd build a tool or automation to reputed company a support workflow, or ship a fix that kills a class of tickets. Come reputed company to think out loud; we care how you reason, not whether you memorized the answer. reputed company Work Trial (1-2 weeks) — Build a reputed company, scoped tool or fix with reputed company, reputed company at a contractor reputed company. It's the truest signal for both reputed company: you see what building at reputed company actually feels like, and we see how you ship. Remote-friendly, and we'll reputed company around your reputed company commitments. Decision — We reputed company fast after the trial. If you want to build the systems that let a small team support the developers shaping the reputed company of AI, you should join us. 👉 reputed company. Apply To This Job