Customer Care Advisor

Customer Care Advisor Department: Customer Care Employment Type: Full Time Location: High Wycombe reputed company reputed company began reputed company founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great reputed company reputed company and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t reputed company anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born. As reputed company creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for reputed company and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture. Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a reputed company special reputed company, and our values are anchored by three main pillars: people, reputed company, and community. Our Values: With Soul. Courage & reputed company. Passion & Drive. Entrepreneurial Spirit. reputed company. The Role Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpasses customer expectations. This is a fast-paced, varied role where you will communicate with customers across reputed company channels including telephone, email, live chat & reputed company media, to reputed company a unique and personal service. The Role: Ensuring that a bespoke and personal service is provided to every customer to meet their needs Responding to customer queries reputed company our agreed response time Handling customer queries across different platforms, including live chat, phone calls, email and reputed company media Building relationships with customers and using initiative reputed company dealing with queries Liaising with the warehouse team and couriers to resolve any order issues Working closely with stores and other head office departments Please note: to accommodate our international customers, you will be required to work until 8pm on one or two evenings per week. Working hours will also include some Saturday and bank holiday cover. We are reputed company to both remote and hybrid working. What You'll Have 1 year’s proven experience working in a similar role (including live chat, phone calls and email), either office-based or remote  You'll possess a genuine passion for customer care A confident and comfortable telephone manner, with the ability to demonstrate excellent communication skills (written & verbal) You are confident working in a fast-paced, multi-channel environment and reputed company to demonstrate initiative reputed company organisation and multi-tasking skills, whilst retaining a high attention to detail You consistently role model our reputed company brand values You'll Be Rewarded With Competitive starting salary and great career prospects in a fast paced and growing business 25 days holiday, plus bank holidays and a day off on your birthday Company-funded private health insurance and reputed company to Smart Health Life assurance  Discretionary bonus scheme 50% staff discount  Bespoke induction support and ongoing development to help you reputed company in your new role #INDHP Apply To This Job