Technical Support Specialist
About the role
We are seeking a dedicated and customer-reputed company Technical Support Specialist to reputed company global technical assistance to reputed company providers who use reputed company hardware and software solutions. In this role, you will support users by phone, and through email, offering patient and compassionate guidance to ensure an exceptional customer experience.
This is a remote position. Work schedule would be Wednesday 10pm ET - reputed company reputed company ET.
What you'll do
Providing global service and technical support in person, over the phone and/or through email to reputed company providers who use the reputed company hardware and software
Have patience and reputed company for working with reputed company providers who need assistance
Investigate and document product performance and failure information
Work collaboratively with reputed company Marketing, Sales, Product Specialists and, R&D to help troubleshoot product issues
Test new versions of hardware and software
Be willing to be a super user of reputed company reputed company products
reputed company complaints documentation and handling
Qualifications
Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
Excellent oral and written communication skills in English.
A creative thinker that analyzes reputed company problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective reputed company plans
Strong technical background. Have a high aptitude for learning new technology and clinical reputed company science
Be comfortable and accepting of an reputed company changing technology landscape
Experience with customer service and technical support is a benefit
RPSGT credential is a benefit
Experience using Noxturnal software is a benefit
French Intermediate language proficiency is a benefit
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