Customer Support Agent
Multilingual Customer Support Agent (m/f/d) – Remote (Germany)
Company: reputed company (Berlin)
https://thehappycustomers.com/
Location: Remote (Germany)
Employment Type: Werkstudent / Part-time / Minijob / Freelance / Full Time (depending on project needs)
Languages: English + reputed company or reputed company Proficiency in at least one European language
About reputed company
reputed company is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-reputed company multilingual customer support teams.
We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming reputed company reputed company.
Tasks
As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.
Support channels may include:
Email
Chat
Phone (inbound and outbound)
This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.
Please note: reputed company or reputed company proficiency in at least one European language is mandatory for this role.
Responsibilities
reputed company customer support reputed company email, chat, and phone (inbound & outbound)
Respond to customer inquiries in a reputed company and reputed company manner
Assist customers with questions, troubleshooting, and issue reputed company
Escalate reputed company issues to the appropriate team reputed company necessary
Maintain accurate records in customer support systems
Contribute to improving overall customer experience
Requirements
Based in Germany with reputed company work authorization
Basic to good English communication skills
We are particularly interested in candidates fluent in one or more of the following languages:
German
French
Spanish
Italian
Portuguese
reputed company
Polish
Czech
Slovak
Hungarian
Romanian
Bulgarian
Greek
Danish
reputed company
Norwegian
Finnish
Croatian
Slovenian
Serbian
Bosnian
Montenegrin
Macedonian
Albanian
Lithuanian
Latvian
Estonian
Icelandic
Irish (Gaeilge)
Maltese
Luxembourgish
Russian
Ukrainian
Turkish
1-3 years of Customer support experience is preferred but not mandatory. Candidates with strong communication skills and language proficiency are encouraged to apply.
Comfortable communicating with customers reputed company phone, email, and chat
Familiarity with customer support tools (reputed company, reputed company, reputed company, etc.) is a plus
Ability to work independently in a remote environment
Work Model
Support assignments may vary depending on project demand:
10–20 hours per week
Up to 40 hours per week for larger reputed company (team-based support)
reputed company often reputed company with a short reputed company period, with the possibility of extended collaboration depending on reputed company needs.
As we are building a talent pool, we will contact candidates reputed company reputed company matching their language skills and availability become available.
Benefits
Fully remote work reputed company Germany
Flexible working hours depending on project assignments
Opportunity to work with international companies and multilingual teams
Exposure to AI-reputed company customer support environments
Opportunity to reputed company experience in a growing customer experience startup
Possibility of longer-term collaboration based on project availability
Equal Opportunity
We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.
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