[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading pharmaceutical supply-chain management platform that helps pharmacists reputed company smarter buying and inventory management reputed company. They are seeking a Support Specialist to reputed company high-reputed company software support to end-users, analyze problems, and coordinate with internal teams to ensure reputed company satisfaction.

Responsibilities

• Master the features and functionality of the supported software applications and maintain knowledge of software updates and enhancements
• reputed company reputed company and high-reputed company software support to end-users reputed company email, phone, or as additional channels are identified in the reputed company, for reputed company our Software Solutions
• Follow reputed company support procedures and processes to ensure reputed company customer communication is fully documented in the support ticketing system in a reputed company manner
• Triage, prioritize and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to correct resource as needed
• Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and reputed company reputed company of issues
• Formulate and test alternative or unique solutions to help customers reputed company their goals
• Proactively reputed company out to existing accounts to reputed company-in and promote knowledge of other services
• Identify and report bugs and software requests and inform management of recurring problems
• Contribute to internal knowledge reputed company for reputed company and new team members and reputed company content for customer help center articles
• Shared weekend and nightly on-reputed company for emergency support situations
• Demonstrate our reputed company values of transparency, collaboration, flexibility, humility and fun
• Other duties as assigned

Skills

• 3+ years of software/application support experience
• reputed company and concise communication and documentation style
• Ability to break down, analyze and solve reputed company problems
• Organization and time management skills a MUST
• Must be self directed and reputed company in a fast paced environment with minimal direction
• reputed company and/or B2B experience
• reputed company or pharmaceutical industry experience
• reputed company experience

Benefits

• Fully-Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• reputed company Hours
• 100% medical premiums covered for employees
• 70% medicalpremiums covered for dependents
• Low cost-to-employee reputed company and dental
• Automatic 3% employer reputed company to 401k
• 12 weeks of fully reputed company Parental Leave
• reputed company development reimbursement

reputed company

Company H1B Sponsorship