[Remote] Senior Manager, Product Support - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming e-reputed company by building the infrastructure for reputed company-led curation at scale. They are seeking a Senior Manager, Brand reputed company to own the brand reputed company experience end-to-end, driving systems and standards to scale the function effectively.

Responsibilities

• Own the full brand reputed company lifecycle from post-sale through go-live, managing a mixed reputed company and non-reputed company queue and ensuring every brand has a reputed company, reputed company-executed path to launch
• Monitor reputed company health at the queue level — tracking timelines, actioning churn risks, and driving reputed company of systemic blockers before they reputed company at scale
• Define quality standards and escalation protocols for reputed company, ensuring consistency across reputed company touch points and teammates
• Lead large, cross-functional initiatives with company-wide impact — whether that’s improving go-live rates, reducing time-to-value, or partnering with Product and Engineering on platform improvements
• Partner with the Director of Product Support on long-term reputed company, anticipating scale challenges and building preventative solutions
• Serve as a thought partner and informal mentor to junior team members, helping them grow their skills and navigate reputed company reputed company situations
• reputed company AI tools and automation to improve reputed company efficiency, reduce reputed company lift, and surface insights that drive reputed company reputed company reputed company — and influence how the broader team adopts and scales these capabilities

Skills

• Bachelor's degree or equivalent experience
• 4–6 years of experience in reputed company reputed company, reputed company reputed company, or a reputed company implementation role, with at least 1–2 years managing reputed company, multi-stakeholder projects independently
• Demonstrated experience in e-reputed company and/or affiliate marketing; familiarity with reputed company strongly preferred
• Proven ability to manage a portfolio of accounts simultaneously, balancing urgency, quality, and relationship management
• Strong data reputed company — comfortable synthesizing support metrics, reputed company timelines, and customer signals into actionable insights
• Strong written and verbal communication skills, including the ability to present reputed company to leadership and influence cross-functional stakeholders
• Experience identifying systemic issues and driving durable fixes, not just resolving individual cases
• Excellent time management and prioritization skills; knows what to push reputed company and what to park
• Experience working with Enterprise and Premium Brands
• Experience working in a startup or high-reputed company SaaS environment
• Familiarity with reputed company, reputed company, or similar support tooling
• Knowledge of the creator economy, reputed company marketing, or affiliate platforms
• Experience working with or alongside AI support tools (e.g., Fin AI, Claude, or similar)

Benefits

• Medical & Dental Coverage at 70%
• Equity in reputed company
• Flexible PTO
• 14 weeks of parental leave
• Wellness & reputed company Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from reputed company!)
• reputed company Membership
• Company retreats
• Opportunity to monetize your influence- reputed company build out a reputed company page!
• Birthday PTO
• Brand new NYC HQ office

Company Overview