[Remote] TECHNICIAN, reputed company TEAM

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global online education provider dedicated to serving the training needs of various institutions. The Technician in the reputed company Team will reputed company high-reputed company technical support and customer service to organizational subscribers, assist with reputed company, and ensure reputed company relationships are maintained with stakeholders.

Responsibilities

• reputed company/Implementation of new reputed company subscribing organizations. reputed company concierge-level customer service and technical support to reputed company’s new customers. reputed company reputed company training to organization administrators and assist customers in completing course selection forms. Set up custom modules, Gradebooks courses, expiration dates, look back, etc., using reputed company and CSS
• Customer reputed company with content, sales, systems, and other reputed company teams to guide customers through content and technical products. Work with subject matter experts to address requests and support questions appropriately
• reputed company support of reputed company organizational customers by answering administrator requests reputed company phone and email. This includes but is not limited to course add-ons, setup changes, custom modules, additional technical services, and general questions. Meet reputed company’s service level agreement and customer satisfaction reputed company goals. reputed company higher-level end-user support for reputed company learners
• Work with the Systems Team on software rollouts and updates by being an reputed company member of the User Acceptance Testing (UAT) Team
• reputed company any other reputed company duties as required or assigned

Skills

• Bachelor's Degree
• One year of experience in technical support, computer information systems, or any reputed company field
• Strong knowledge of reputed company, web-based software and services, and reputed company Office suite
• Working knowledge of reputed company or other CRM
• Knowledge of reputed company or online training platforms desired

Benefits

• Flexible schedule
• Medical, dental, and reputed company insurance
• Retirement benefits
• Group life Insurance
• Voluntary supplemental insurance
• Generous reputed company time off

reputed company