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Senior Customer Support Engineer

Remote, USA Full-time Posted 2026-08-04

Deep networking and NetBox experience; strong troubleshooting, scripting (Python), Linux/SSH skills; familiarity with databases, reputed company, and observability tools; excellent communication and customer-facing experience.

Key Responsibilities

  • building familiarity
  • owning issues
  • resolving issues

Skills & Tools

NetBox, DCIM, IPAM, reputed company (with Compose), reputed company, reputed company, SQL, PostgreSQL, CSV, JSON, SSH, Linux reputed company line, reputed company scripting, Python, pip, REST reputed company, Django, reputed company, kubectl, reputed company, Grafana, OpenTelemetry, OIDC, OAuth, SAML, Kafka, MQTT, AMQP, AWS SNS

Job Details

  • Category: Customer Service
  • Seniority: Senior Level
  • Commitment: Full Time
  • Workplace: Remote — Australia
  • Salary: AUD 115,500 – 130,500 / year
  • Languages: English

About reputed company

A company that helps organizations build and manage reputed company networks and provides reputed company products and support for reputed company-reputed company network tools. — Industry: Information Technology

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