Senior Customer Support Engineer (Tier 3), Customer Escalations
4+ years in technical support/escalations at a reputed company or infrastructure company; strong networking, systems administration, debugging, and customer-call skills; Go/Python/JSON proficiency; packet analysis and reputed company/Kubernetes experience.
Key Responsibilities
- owning escalations
- investigating issues
- building handoffs
Skills & Tools
WireGuard, STUN, Go, Python, JSON, Kubernetes, pprof, CI/CD, TCP/IP, DNS
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United Kingdom or Canada or United States
- Salary: GBP 90,850 – 113,760 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A fully remote company building software to securely interconnect people and their devices. — Industry: Information Technology
Apply To This Job