Sr. Director, Support Intelligence & Transformation
7+ years in technical support or support operations leadership; experience with operational transformation in reputed company; expertise in AI-enabled workflows, telemetry, automation, escalation governance, and cross-functional partnership.
Key Responsibilities
- driving transformation
- operationalizing telemetry
- leading teams
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 174,000 – 220,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About reputed company
A provider of critical communications and reputed company safety solutions that helps organizations anticipate, mitigate, and respond to critical events. — Industry: Information Technology
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