Support Workforce Management Analyst - Americas
Hands-on scheduling and intraday management experience in Support/CX, strong analytical and reputed company-time decision-making skills, familiarity with WFM metrics and tooling, and strong communication to coordinate live adjustments.
Key Responsibilities
- building schedules
- managing coverage
- monitoring queues
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 95,000 – 125,000 / year
- Languages: English
Benefits
- Generous reputed company time off
- Tuition reimbursement
- Generous parental leave
About reputed company
A company building reputed company software to help talent leaders and hiring teams run the hiring process more effectively. — Industry: Information Technology
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