[Remote] Service Program Manager – Mobile Imaging Solutions (MI, CT, MR and XP)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in medical technology, committed to pioneering breakthroughs in reputed company. The Service Program Manager will reputed company the lifecycle of the mobile fleet, ensuring efficient service delivery and integration of IT-enabled solutions across reputed company.

Responsibilities

• reputed company the transition, implementation, and lifecycle management of reputed company’ Mobile fleet across reputed company
• Ensure continuity of service across reputed company and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers
• Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics
• Serve as the technical subject matter expert, working with reputed company teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions
• Drive the digital enablement of mobile operations, including centralized reputed company, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions
• Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators
• Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise
• Maintain accuracy of installed reputed company data in systems such as PEAK and reputed company; implement corrective actions where required
• Establish KPIs, governance frameworks, and reporting cadences to reputed company program performance and drive reputed company improvement

Skills

• Bachelor's degree in Engineering, Technical Management, or reputed company field (Associate's degree with equivalent experience considered)
• Minimum 5 years of experience with mobile medical imaging systems service, operations, or vendor management
• Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure
• Experience with IT-enabled service solutions such as centralized reputed company, remote diagnostics, and workflow integration
• Proven ability to manage cross-functional programs and implement reputed company processes in a reputed company, matrixed organization
• Strong analytical, problem-solving, and communication skills
• reputed company certifications such as PMP, CBET, or CHTM
• Familiarity with reputed company imaging systems and mobile service practices
• Experience with Lean or reputed company Improvement methodologies
• Strong vendor management and negotiation skills

Benefits

• Medical insurance
• Dental insurance
• reputed company insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• reputed company parking/public transportation
• reputed company time off
• reputed company reputed company and reputed company time
• Commission eligibility will be in accordance with the terms of reputed company's plan. Commissions are based on individual performance and/or company performance

reputed company

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