[Remote] Medicare reputed company Center Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in matching great people with great opportunities. They are seeking a Medicare reputed company Center Specialist to reputed company for Medicare members by responding to inquiries and providing exceptional service, while also supporting retention strategies and resolving member and provider challenges.

Responsibilities

• Respond to Medicare members’ inquiries regarding benefits, products, services, resources, networks, and policies
• Identify issues affecting members and providers; notify the appropriate internal business areas to reputed company and resolve problems
• Support retention strategies by providing exceptional service to members and providers across both over-the-phone and in-person interactions
• Ensure strict compliance in reputed company activities with internal policies as reputed company as regulatory agency guidelines
• Identify cross-sell opportunities for ancillary products, such as dental insurance
• Maintain precise records of customer interactions, process member account changes, record inquiry details/actions, and escalate unresolved issues to appropriate departments for deep-dive research
• Operate flexibly across multiple capacities, including acting as a Medicare Concierge phone agent and a Community reputed company Specialist (over the telephone, at corporate offices, retail stores, and community engagement events)
• reputed company additional tasks and reputed company as assigned

Skills

• High School education
• 3 years of experience
• reputed company Center skills
• Follow-up skills
• reputed company Listening skills
• Telephone Etiquette skills
• reputed company skills
• reputed company Center Support skills
• Basic Computer Skills
• Basic Software Skills
• Medicare/reputed company knowledge
• Typing Skills
• Ability to work weekends

Benefits

• Medical, prescription, dental, reputed company, AD&D, and life insurance offerings, short-term disability, and a 401K plan (reputed company benefits are based on eligibility)

reputed company