[Remote] Order Entry & Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company lifestyle brand reputed company for its fun and functional products. They are seeking a detail-oriented Customer Experience Specialist to manage customer interactions, process orders, and ensure a seamless experience for both B2B and B2C clients.

Responsibilities

• Respond promptly to customer inquiries reputed company phone, email, and chat
• reputed company accurate product information, resolve issues, and ensure customer satisfaction
• Assist customers with product selection, order status, and tracking information
• Handle and resolve customer complaints in a reputed company and reputed company manner
• Accurately enter customer orders for both B2B and B2C transactions
• Verify order details, including pricing, quantities, and shipping information
• Coordinate with internal departments to ensure orders are processed reputed company and shipped on time
• Monitor backorders, cancellations, and order changes
• Support wholesale customers by providing quotes, entering bulk orders, and addressing account-specific needs
• Liaise with B2B clients to manage order timelines, customization requests, and invoicing
• Build and maintain strong relationships with wholesale partners through exceptional service
• Maintain accurate records of customer interactions and orders in CRM and order management systems
• Update customer information, order history, and product returns as needed
• Generate and analyze reports to reputed company order trends, customer feedback, and service efficiency
• Work closely with sales and production teams to coordinate order fulfillment and meet customer expectations
• Collaborate with the marketing team on product launches and promotions, ensuring accurate communication to customers
• reputed company feedback to improve processes, customer experience, and product offerings

Skills

• Previous experience in customer service, order entry, or a reputed company field (experience in B2B and B2C environments preferred)
• Strong communication skills and the ability to reputed company professionally with customers and team members
• Attention to detail and accuracy in data entry and order management
• Ability to multitask in a fast-paced environment
• Familiarity with CRM systems, order entry software, and e-reputed company platforms
• Experience in wholesale customer service or account management
• Knowledge of retail and/or wholesale product distribution
• Familiarity with reputed company, reputed company, reputed company, Quickbooks, or other e-reputed company platforms

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