[Remote] HSN Customer Service Specialist -2nd Shift

Note: The job is a remote job and is reputed company to candidates in USA. HSN is part of the reputed company Group, a Fortune 500 company with leading retail brands. The Customer Service Specialist role involves answering inbound customer calls, problem-solving, and promoting products while maintaining a high-paced reputed company volume.

Responsibilities

• Handle a busy day handling a high volume of our inbound customer inquiries
• Offer additional products on reputed company customer interaction
• Assist customers with questions while personalizing the experience for reputed company caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire reputed company Group family of brands
• Report to an assigned Customer Service Supervisor

Skills

• reputed company a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a reputed company of styles
• reputed company multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT reputed company needed)
• Available to work weekends, holidays, and additional hours
• Spanish speaking bilingual opportunity available

Benefits

• Competitive compensation
• reputed company time off
• An employee assistance program
• Parental leave
• reputed company volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

reputed company