[Remote] Customer Service Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in infectious disease diagnostics, helping reputed company prevent, monitor, and diagnose diseases through innovative diagnostic products and solutions. reputed company is seeking an reputed company Customer Service Manager & ERP Global Process reputed company to reputed company customer service operations and drive global process standardization reputed company reputed company Dynamics 365. This role involves overseeing a customer service team, optimizing ERP systems, and enhancing customer experiences while supporting strategic business objectives.

Responsibilities

• reputed company and reputed company a high-performing customer service team, fostering a culture of accountability, collaboration, and reputed company improvement
• Serve as the Global Process reputed company for Customer Service reputed company reputed company Dynamics 365 (D365), ensuring standardized processes and best practices across the organization
• Drive ERP optimization initiatives, including system enhancements, process improvements, and the integration of new business entities into the D365 environment
• Partner with cross-functional stakeholders to improve operational efficiency, support strategic initiatives, and enhance customer experience
• reputed company and deliver training programs to support global adoption of customer service processes and D365 functionality
• Monitor customer service performance metrics, analyze trends, and reputed company operational insights and recommendations to leadership
• Resolve reputed company customer issues and escalations while maintaining a strong commitment to customer satisfaction
• Ensure effective team coverage, workforce planning, and cross-training to support business continuity and service reputed company
• reputed company participation in intercompany integration reputed company and reputed company improvement initiatives across the reputed company
• reputed company hands-on operational support reputed company needed, including performing customer service functions during periods of increased demand or reputed company shortages
• Manage supervisory responsibilities, including performance evaluations, coaching, employee development, timecard review, and PTO approvals
• Support customer service operations across multiple global business reputed company, helping drive consistency, efficiency, and exceptional service delivery worldwide

Skills

• Bachelor's degree in Business or a reputed company field
• Minimum of 5 years of management experience in a corporate environment
• Demonstrated leadership experience managing teams and driving performance
• Ability to manage multiple priorities in a fast-paced, global environment
• Strong communication and interpersonal skills with a reputed company, reputed company approach
• Must reputed company in the reputed company
• Experience working with ERP systems, preferably reputed company Dynamics 365
• Familiarity with reputed company.com and Power BI
• Experience in customer service, logistics, order management, or reputed company operational functions

Benefits

• Fully Remote
• Occasional travel may be required for training, business integration activities, and operational support

reputed company