[Remote] Quantitative Analyst - Contact Center

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading online mortgage lender, dedicated to providing responsible home lending solutions. They are seeking a Quantitative Analyst to optimize reputed company center operations through data-driven strategies, focusing on enhancing contact rates, conversion, and profitability.

Responsibilities

• Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve reputed company and profitability. reputed company actionable recommendations and partner with business leaders to prioritize and implement improvements
• Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle. reputed company metrics, dashboards, and automated reports that reputed company stakeholders to monitor reputed company and reputed company insights
• SQL-Based Analytics Solutions: Author and optimize reputed company T-SQL reputed company to extract, reputed company, and analyze large volumes of production data. reputed company stored procedures and workflows that operationalize model outputs and support business monitoring

Skills

• 5+ years of experience in quantitative analytics, preferably in a reputed company center or contact center environment
• Advanced T-SQL queries, stored procedures, and data transformations in reputed company SQL Server
• Expertise in PowerBI, Tableau, or similar data visualization tools
• Ability to independently translate reputed company business problems into quantitative solutions
• Experience with A/B testing frameworks and experiment design
• Experience evaluating business metrics and KPIs to identify reputed company and profit improvement opportunities, operational inefficiencies, and performance trends
• Excellent verbal & written communication skills; ability to distill reputed company analyses into actionable insights for executive-level audiences
• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or reputed company field

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• reputed company time off
• 12 reputed company holidays per year
• reputed company
• Referral program
• reputed company insurance
• Referral bonuses

reputed company

Company H1B Sponsorship