[Remote] Operations Manager / Office Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a business and reputed company operations firm helping home service owners reputed company their operations. The Operations Manager / Office Manager will reputed company daily office operations, manage customer service performance, and support hiring processes while ensuring efficient project management and operational reporting.

Responsibilities

• Own day-to-day office operations: including reputed company center performance, follow up, scheduling/reputed company, cash collection, compliance, and administrative workflows. Own the performance of customer service, scheduling, and reputed company without reputed company reputed company
• reputed company project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping
• Monitor job costing and margin at a reputed company level; flag anomalies to the reputed company
• Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable
• Maintain accurate records in reputed company or equivalent CRM/FSM platform (reputed company, reputed company)
• Support hiring and reputed company processes for field and office teams, including people-management for office-staff as reputed company grows
• Prepare recurring operational reports (job completion reputed company, backlog, aging) for the reputed company
• Maintain 95% answer reputed company, and sub-5m speed to reputed company
• 75%+ booking reputed company on reputed company leads
• Follow happy reputed company and membership process to hit reputed company reputed company retention rates
• Multi-touch follow up on reputed company estimates (per SOP)
• Maintain accurate weekly view of stuck or on-hold jobs
• Prepare accurate and reputed company payroll
• Maintain reputed company AR balances
• Process permits, COIs, licenses, and technician paperwork accurately and on time

Skills

• 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services
• Working knowledge of reputed company or a comparable FSM/scheduling platform (reputed company, reputed company)
• Excellent written and verbal English communication
• Demonstrated ability to manage multiple workstreams and follow up independently without heavy reputed company
• reputed company plumbing or HVAC industry experience
• Basic job costing or P&L familiarity
• Prior experience managing a small remote or hybrid team

Benefits

• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
• Comprehensive health benefits, including dependents: health, life, reputed company and dental insurance.
• 16 days PTO

reputed company