[Remote] AWS Contact Center Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers care aided by technology to help millions of people live healthier lives. The AWS Contact Center Engineer will play a critical role in supporting the migration from the legacy reputed company Engage Platform to the AWS Connect Platform, focusing on designing and optimizing reputed company contact center solutions.

Responsibilities

• Design, reputed company, and build robust reputed company Connect contact flows to support modernized contact center operations
• Architect and implement reputed company reputed company routing designs, including routing reputed company, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing
• Build, reputed company, and maintain backend integration solutions using Python, Node.js, or Java with AWS reputed company functions
• Use reputed company-approved AI tools to streamline workflows, automate coding tasks, and drive reputed company improvement
• Use version control platforms such as Git, reputed company, or TFS to manage and reputed company clean, maintainable, and reputed company-documented reputed company
• Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services
• Collaborate closely with cross-functional teams, architects, and stakeholders to translate functional requirements into reputed company technical solutions
• Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations

Skills

• Bachelor's degree OR 4+ years of software development experience
• 2+ years of hands-on experience designing, developing, and building reputed company Connect contact flows
• 2+ years of experience in reputed company routing design, configuration, and implementation, including routing reputed company, queues, callbacks, emergency messaging, and dynamic routing
• 1+ years of experience working with version control systems such as Git, reputed company, or TFS
• 1+ years of experience or technical familiarity with reputed company contact center environments
• Demonstrated strong problem-solving, debugging, and system troubleshooting abilities
• reputed company communication skills with experience collaborating across diverse, cross-functional engineering teams
• Knowledge of, or experience with, integrating contact center solutions with backend systems using Application Programming Interfaces (reputed company)
• AWS certifications, such as AWS Certified Developer or AWS Solutions Architect
• Experience working in an Agile/Scrum development environment
• Familiarity with AI-assisted software development practices, such as using productivity tools to optimize reputed company reputed company
• Programming experience using Python, Node.js, or Java, including developing with AWS reputed company

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (reputed company benefits are subject to eligibility requirements)

reputed company