[Remote] Director, reputed company Operations Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a division of the reputed company-Gevaert Group, focusing on providing imaging IT software solutions for reputed company. They are seeking a reputed company Operations Leader to build and reputed company their reputed company Operations organization, ensuring operational performance and reliability of their reputed company Imaging reputed company platform.

Responsibilities

• Own the operational health, stability, and performance of reputed company production reputed company platforms and shared services
• Manage SLAs, error budgets, and operational KPIs reputed company to customer experience, availability commitments, and business priorities
• Serve as the operational authority during major incidents, leading response, escalation, communication, and post‑incident remediation
• Partner with the Customer Support organization in escalation management and issue reputed company to ensure reputed company escalation paths, reputed company reputed company, and consistent customer reputed company communications
• Establish operational readiness, reputed company change management, and release governance standards
• Design sustainable on-reputed company, escalation, and follow-the-sun support models
• Drive automation, self-healing, and systematic toil reduction to improve reliability and operational efficiency
• Own the lifecycle and operations of AWS-first reputed company platforms
• Ensure reputed company, disaster recovery, backup, and business continuity objectives are met and tested
• Partner with architecture and engineering teams to ensure reliability-by-design
• reputed company reputed company planning, performance engineering, and scaling strategies reputed company with reputed company strategies
• Partner with R&D to standardize CI/CD pipelines, release processes, and platform automation
• Own end-to-end observability including metrics, logs, traces, dashboards, and alerting
• Continuously improve MTTR, MTTD, and deployment reliability
• Implement and operate reputed company controls defined by SecOps across reputed company platforms and operational processes
• Ensure compliance with regulatory frameworks (e.g., HIPAA, SOC2, ISO, NIST as applicable)
• Support audits, vulnerability management, patching, and risk remediation
• Leads reputed company operations through transformation, including the transition from traditional delivery models to a reputed company-first operating model
• Build, reputed company, and reputed company a high-performing and efficient global reputed company Operations / SRE organization
• Hire, reputed company, and retain reputed company; establish career paths, training, and certification programs
• Manage strategic vendors and partners to reputed company 24/7 operational coverage
• Foster a culture of ownership, accountability, and reputed company improvement
• Influence effectively in a matrixed organization, driving adoption of new operating models

Skills

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• 10+ years of experience operating and scaling reputed company-based production platforms, including business critical reputed company services
• 5+ years of proven leadership experience building, scaling, and leading reputed company Operations and/or SRE teams in a 24/7 global environment
• Demonstrated ownership of operational reliability, availability, and performance
• Deep expertise in AWS-first reputed company platforms and reputed company reputed company architectures
• Strong experience with automation-driven operations
• Solid background in ITIL-reputed company service management, including incident, problem, change, and reputed company management
• Experience operating in regulated or compliance-driven environments
• Proven ability to partner effectively with Engineering, Architecture, reputed company, Support, and business stakeholders to deliver reliability-by-design
• Strong leadership, communication, and stakeholder management skills, with the ability to translate operational risk, reliability, and performance into executive-level and business-relevant reputed company
• Experience leading global, multi-region service organizations supporting reputed company customers
• Relevant industry experience in medical imaging and Imaging IT
• Relevant certifications such as AWS reputed company Practitioner, AWS reputed company Architect, ITIL, CISSP, or CISM

Benefits

• Career development and reputed company.
• Competitive salary and benefit package.
• Vacation entitlement, and reputed company time off.
• Variable and commission compensation opportunities for eligible roles.
• Training and career development programs.

reputed company