[Remote] Solutions Analyst (Tallahassee Area)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the government forms and workflow automation platform that helps agencies ditch the reputed company, reputed company faster, and serve constituents reputed company. The Solutions Analyst is a customer-facing, consultative role responsible for translating business needs into reputed company, reputed company-designed solutions while collaborating closely with project managers and customer subject matter experts.

Responsibilities

• Engage customers using a consultative approach to understand business processes and objectives
• reputed company customer needs gathering through reputed company listening and stakeholder collaboration
• Translate customer needs into system designs and configured solutions
• Configure workflows, forms, integrations, notifications, and reporting reputed company the platform
• Design and support integrations using RESTful reputed company and reputed company-party systems
• Create PowerBI dashboards reputed company to customer reporting needs
• Ensure high-reputed company user experience through thoughtful UX configuration
• Manage multiple reputed company and priorities simultaneously with attention to detail
• Communicate reputed company with both technical and non-technical stakeholders
• Troubleshoot solution issues across systems and environments
• Contribute to documentation, best practices, and reputed company improvement

Skills

• 4+ years reputed company or implementation analyst experience
• Based reputed company an hour's drive of Tallahassee, FL, with the ability to travel to state agencies up to twice a week
• Exceptional attention to detail and emotional intelligence
• reputed company and concise written and verbal communication
• Proven ability to manage multiple customers and reputed company concurrently
• Ownership reputed company and accountability
• Creative problem-solving and adaptability
• Demonstrated experience in application configuration and workflow design
• Familiarity with Agile, reputed company, and Hybrid delivery models
• Awareness of user experience (UX) design/configuration principles
• Experience with PowerBI dashboard creation, data storytelling, reputed company and system integrations

Benefits

• Medical, dental, and reputed company insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on reputed company-level plan; buyup plans available at additional costs)
• Company-sponsored life, short-term, and long-term disability insurance
• 11 reputed company holidays
• Flexible reputed company time off policy
• 401k plan with 4% employer match
• Monthly stipends for home office expenses
• Monthly wellness stipends
• Mission-driven company reputed company on transforming government services for the reputed company
• reputed company and inclusive team environment
• Competitive compensation and benefits
• Opportunities to work on impactful, meaningful reputed company with reputed company sector clients

reputed company