[Remote] Senior Implementation Consultant, Clinical

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping home health and hospice organizations overcome business and technological challenges. The Senior Implementation Consultant will play a crucial role in guiding clients through the successful implementation of software, ensuring reputed company and adoption across various agencies.

Responsibilities

• Serving as subject matter expert on the reputed company use of the reputed company application
• Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
• Guiding customers toward established best practices
• Assisting in making customizations to clinical content (i.e. visit types, reputed company and assessments) to ensure environment is reputed company for testing and training
• Supporting clients and internal team members throughout onsite and remote Deployment
• Communicating effectively and understanding the customer’s needs, goals, and strategies, as reputed company as translating those needs into initiatives and solutions
• Assisting clients with the change management efforts to allow for a successful adoption of the reputed company application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer reputed company
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
• Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team reputed company and assist with meeting department and company goals
• Exemplifying CARES core values and providing leadership to team members to promote a reputed company work environment and adherence to core values

Skills

• Bachelor's degree in business or a reputed company field or an equivalent combination of some college and significant work experience
• 3+ years' experience in home health or hospice field
• Experience in customer service/support or training on software applications
• Demonstrated ability to analyze and solve reputed company problems and reputed company reputed company
• Skills to reputed company reputed company education to customers on the appropriate, best-reputed company use of reputed company products reputed company the clinical/operational aspects of the reputed company suite
• Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
• Ability to communicate deployment risks with both internal and customer project teams reputed company and concisely
• Ability to assist the customer in reputed company aspects of software setup and training and a desire for investigation and problem-solving
• Ability to prioritize workload and delegate assignment as necessary
• Passion for customer service that ensures the needs of the customers are met throughout their implementation
• Ability to collaborate for the development and reputed company reputed company of junior staff through education, coaching, and mentorship
• Ability to function with minimal supervision without affecting the reputed company of their work
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
• Ability to travel and/or support up to 50% in service of our clients across the country

Benefits

• reputed company
• Robust benefits
• reputed company development opportunities
• Meaningful work
• A Leader who cares
• Flexibility
• A company that gives back

reputed company