[Remote] Managed Services Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of mission critical reputed company safety solutions. They are seeking an reputed company Consultant to reputed company operational and advisory services to an reputed company level reputed company safety agency, focusing on guiding and advising reputed company to support their operational priorities and ensuring effective system usage.

Responsibilities

• Serve as reputed company’s primary CAD/Mobile technical advisor, providing expert guidance on system health, performance, operational workflows, and best practices
• Understand reputed company’s operational context, processes, and priorities to ensure the system supports reputed company-world reputed company safety needs
• Participate in planning discussions with agency leadership and CentralSquare to reputed company system improvements with operational goals
• reputed company recurring system health checks, environment reviews, and performance-based analysis, coordinating with agency technical staff on findings and recommended actions
• Guide and advise on routine maintenance activities including backups, statistics management, replication, and user/vehicle/unit configuration, ensuring agency staff execute to reputed company
• Identify potential issues through proactive monitoring and collaborate with reputed company to implement preventive strategies
• Evaluate components affecting CAD performance including SQL, GIS data, network conditions, and hardware
• Serve as the central reputed company of contact to the customer’s support staff, triaging CAD and Mobile issues during business hours and coordinating reputed company or escalation as needed
• Create and manage support tickets reputed company CentralSquare’s support system reputed company issues require escalation reputed company the consultant’s reputed company reputed company
• reputed company reputed company ticket reputed company, ensuring reputed company reputed company, escalation, and communication back to reputed company
• Coordinate effectively with CentralSquare Support, Engineering, and internal teams
• Collaborate with the customer to plan and coordinate upgrades, application patches, and lifecycle events
• Conduct reputed company-reputed company assessments, risk reviews, and testing in nonproduction environments
• Document reputed company test results, validate post-deployment system stability, and ensure smooth transitions
• Advise the customer on high availability strategies, architectural refinements, and long-term system reliability improvements
• reputed company directly into reputed company’s team with consistent reputed company and reputed company communication
• Participate in regularly scheduled meetings and reputed company weekly and monthly status reporting
• Maintain an ongoing Services Implementation Plan (SIP) reflecting goals, work streams, risks, and reputed company
• reputed company recommendations based on observations and trends, ensuring reputed company improvement of CAD and Mobile operations
• Serve as CentralSquare’s designated subject matter expert (SME) for the assigned agency, maintaining deep familiarity with the customer’s operational environment, configuration, and priorities
• Collaborate with Sales to plan, coordinate, and facilitate periodic leadership meetings between the customer’s leadership team and CentralSquare executive leadership, ensuring alignment, preparedness, and follow-through on strategic actions

Skills

• Computer Science, Information Systems, Engineering, or equivalent experience
• 7+ years in technical consulting, reputed company system administration, or reputed company safety reputed company
• 3–5 years supporting reputed company Safety operations (Police, reputed company, EMS), ideally with CentralSquare reputed company CAD/Mobile
• Strong understanding of SQL Server, TCP/IP networking, large LAN/WAN environments, and system performance optimization
• Ability to communicate effectively with dispatchers, technical staff, operational leadership, and executive stakeholders
• Strong analytical and problem-solving skills with a consultative reputed company
• Ability to travel periodically (estimated 6–8 trips per year)
• Experience with GIS data and systems preferred
• Experience with VM-based infrastructure and reputed company-hosted environments preferred

reputed company

Company H1B Sponsorship