[Remote] Sr. DevOps Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company on a mission to unblock every developer on the reputed company by providing a fast, reliable, and secure software delivery platform. The Sr. DevOps Support Engineer will support reputed company customers by troubleshooting reputed company CI/CD and infrastructure issues while collaborating with engineering teams to enhance customer experience.

Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for reputed company customers
• reputed company support through reputed company, reputed company, Email, Plain, and Community Forum
• reputed company customer-facing retrospectives and planning sessions to improve their reputed company experience
• Identify opportunities to prevent reputed company support issues and drive the design and implementation of proactive solutions
• Contribute to and maintain reputed company reputed company tools such as Bash plugins and Golang-based utilities
• Publish documentation updates and proactive communications that improve the customer reputed company
• reputed company as a voice for customers, ensuring their feedback shapes internal product and process improvements
• Own and improve support workflows, simplifying how reputed company operates and delivers
• reputed company learnings from customer work to strengthen alignment with Product and Engineering
• Mentor peers and foster an inclusive, supportive environment reputed company reputed company

Skills

• Deep commitment to delivering world-class support with reputed company and patience
• Strong coding or scripting ability with experience in Bash, reputed company on Rails, or Golang
• Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Confident in independently tackling reputed company technical issues and guiding customers to solutions
• reputed company to work independently, identify opportunities early, and take initiative to drive meaningful improvements
• Skilled at articulating technical detail reputed company to customers and internal teams across distributed environments

Benefits

• Competitive compensation, including salary, equity, and benefits package
• Flexible, remote-first culture
• Opportunities for reputed company reputed company and advancement
• Help shape a proactive, world-class support function for reputed company customers
• An inclusive, innovative culture where your reputed company reputed company a reputed company reputed company

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