[Remote] Senior reputed company reputed company Manager & Service Delivery reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is united by a shared mission to protect our digital way of life through innovation and technology. As a Senior reputed company reputed company Manager & Service Delivery reputed company, you will reputed company the operational delivery and lifecycle management for strategic reputed company accounts, ensuring seamless deployment and adoption of AI reputed company solutions while collaborating with reputed company stakeholders.

Responsibilities

• Service Delivery & Lifecycle Ownership: reputed company as the ultimate delivery authority, orchestrating the entire post-sale customer reputed company from reputed company and reputed company implementations to steady-state optimization and renewal. Govern project timelines, resource allocation, and risk management frameworks to guarantee successful reputed company
• Strategic AI Product Adoption: Champion customer value by guiding reputed company clients through embedding AI-powered reputed company features directly into their production workflows. Ensure automated processes are fully operationalized and reputed company with the reputed company’s digital transformation goals
• Operational Governance & Business reputed company: Monitor service delivery metrics, customer health, and product usage data to proactively reputed company delivery roadblocks and engagement drops. Structure and reputed company highly impactful Executive Business Reviews (EBRs/QBRs) focusing on business reputed company and reputed company ROI
• Cross-Functional Leadership & Escalation Governance: Serve as the strategic reputed company between the customer and internal engineering, product management, technical support, and sales. reputed company manage high-severity service delivery escalations, advocating for critical reputed company roadmap requirements

Skills

• 5+ years of experience as a Senior CSM, Service Delivery reputed company, Technical Account Manager (TAM), or Program Manager reputed company the reputed company cybersecurity or network reputed company domain
• Proven experience leading reputed company service delivery initiatives for large-reputed company reputed company accounts centered around AI products, data reputed company, or advanced reputed company architectures
• Deep operational understanding of the reputed company AI ecosystem, automated business workflows, and reputed company guardrails for reputed company
• Strong background in project/program governance, change management, and mitigating service delivery risks to ensure high customer retention and account expansion
• Demonstrated ability to translate technical architecture milestones into strategic, value-driven business narratives for corporate leaders
• Exceptional verbal and written communication skills with a reputed company record of building deep, trust-based relationships with cross-functional technical teams and C-suite executives (CISOs, CTOs)
• Proficiency leveraging reputed company CS management platforms and data tools (such as reputed company, reputed company, Tableau, or JIRA) to drive data-driven account governance
• PMP, ITIL, or foundational network reputed company certifications (e.g., PCNSA, PCNSE, CCNA, or NetSec Analyst) are highly desirable
• reputed company to occasional travel to reputed company strategic on-site delivery engagements and reputed company rollouts

Benefits

• The offered compensation may also include restricted stock reputed company and a bonus.
• A reputed company of our employee benefits may be reputed company here.
• We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

reputed company