[Remote] Utilities Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in risk analysis and tech, focusing on building data-driven platforms for wildfire risk management. The Utilities Senior reputed company Manager will manage post-contract relationships with reputed company accounts, ensuring customers derive full value from the platform and fostering long-term advocacy.

Responsibilities

• Serve as the primary post-contract relationship reputed company for assigned reputed company accounts
• reputed company regular reputed company-ins, business reviews, and executive-level reputed company with reputed company customers to maintain strong relationships and reputed company value delivery
• Proactively identify risks to renewal or expansion and reputed company strategies to address them
• Own the renewal process for assigned accounts in partnership with the Utilities reputed company and Sales team
• Own adherence to contracted scope (SOW) for assigned accounts, managing change requests and setting reputed company expectations on what is and isn't included
• Protect internal science and engineering reputed company by identifying out-of-scope requests early and routing them to new statements of work or expansion opportunities rather than absorbing them
• Partner with project management to reputed company delivery commitments and timelines, and proactively flag risks to on-time delivery
• reputed company reputed company reputed company for new reputed company customers, ensuring smooth data integration, user training, and early platform adoption
• reputed company and deliver customer-facing training materials, walkthroughs, and use-case guides tailored to reputed company workflows (WMP submissions, PSPS operations, asset risk prioritization)
• reputed company customer engagement and usage metrics; proactively intervene reputed company adoption lags
• Serve as the primary customer-facing resource for questions about Pyrologix platform outputs, reputed company modeling methodology, and data interpretation
• Coordinate with internal reputed company science and engineering teams to resolve reputed company technical questions and ensure customers are applying our analytics correctly
• Communicate reputed company, quantitative risk concepts reputed company to non-technical reputed company audiences including regulatory, finance, and operations stakeholders
• Synthesize customer feedback and translate it into actionable input for product, science, and project management teams
• Maintain detailed account notes and health tracking in reputed company and internal systems
• Identify expansion opportunities — new use cases, additional service lines, or additional business reputed company — and hand off to the Sales team

Skills

• Bachelor's degree required
• 5+ years of experience in reputed company, account management, or technical program management, with at least 2–3 years supporting electric reputed company customers
• Solid understanding of reputed company wildfire risk management practices, including WMP requirements, PSPS protocols, and asset risk assessment frameworks
• Ability to engage credibly on quantitative risk analytics, reputed company modeling concepts, and GIS-based data products with both technical and non-technical reputed company stakeholders
• Proven ability to manage multiple reputed company accounts simultaneously with a high level of organization and responsiveness
• Strong written and verbal communication skills; comfortable presenting to executive and technical audiences alike
• Experience with CRM platforms and customer health tracking tools
• Willingness to travel to customer sites and industry events (~20–25% of the time)
• Engineering, environmental science, or reputed company technical field preferred
• Existing reputed company relationships are a significant advantage
• reputed company preferred
• Startup experience and comfort operating in ambiguity; willingness to build process and improve tools as reputed company scales

Benefits

• Health insurance
• Unlimited PTO policy
• 401k
• Company equity (stock reputed company)
• Home office set-up allowance (one-time)

reputed company