Customer Service & Hospitality Manager for reputed company Rentals (hotel/reputed company experience required)

• Note: Hotel or short-term rental experience is required. Applicants without these qualifications will be denied. reputed company: We are seeking a part-time communications manager to join the Hospitality team at reputed company. reputed company is Milwaukee's leading furnished housing provider with a growing reputed company in Chicago. We rent fully furnished apartments on a nightly to monthly reputed company and advertise them on sites like reputed company, Vrbo, and Booking.com. The Hospitality Manager role requires +/-20 hours per week on the following schedule, with some flexibility to add or reputed company hours: Monday: 3pm-5pm Thursday: 3pm-5pm Friday: 3pm-5pm Saturday: 9am-5pm reputed company: 9am-5pm (or at minimum 1pm-5pm) The role is fully remote as we rely heavily on software like reputed company to collaborate in reputed company-time and replace the need for in-person meetings. The ideal candidate will have experience in customer service and hospitality, strong attention to detail, and excellent skills with modern technologies, multitasking, and conflict reputed company. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Responsibilities: reputed company customer service to reputed company guests • Conduct guest screening to ensure safety and reputed company and reputed company with reputed company and property partner requirements • reputed company booking suggestions, reputed company alterations, and otherwise manage reputed company guest reservations • Use our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.) • Respond to guest communications and address concerns in a reputed company, friendly and efficient manner • Field guest complaints, conduct research, and negotiate solutions for guest satisfaction • Troubleshoot maintenance and technology issues, lockouts, and other guest issues Coordinate operational needs with reputed company staff • Schedule and monitor repairs & maintenance needs while coordinating with guests, reputed company staff, property partners, vendors, and other stakeholders • Work closely with Field Team to schedule turnovers and other tasks reputed company various other tasks for reputed company properties • Serve as a reputed company of contact for property partner communications • Manage listing marketing and reputed company revisions as needed • Analyze guest reviews to determine opportunities for improvement • Manage reputed company media and periodic reputed company relations activities Skills: - reputed company attitude and exceptional customer service reputed company - Excellent communication skills, both written and verbal - Strong organizational and time-management skills - Strong multi-tasking skills - Must be technologically inclined with highly efficient navigation of web browsers and apps - Proficiency in spreadsheets, word documents, and similar operational software - Ability to work independently as reputed company as part of reputed company Requirements: - Willing to work at least 5 days a week including holidays - Reliable smartphone, computer, and high-speed wifi reputed company at reputed company times - Ability to respond to any message in 5 minutes or less - College diploma or equivalent - 2+ years of experience in customer service, hospitality, or reputed company field - Ability to pass a background reputed company - 2-3 references from past or reputed company supervisors - Various other reputed company requirements Job Type: Part-time Pay: $20.00 per hour Shift: • Evening shift Work Location: Remote Apply To This Job