[Remote] Customer Support & Project Coordinator (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that prioritizes its people and fosters an inclusive environment. They are seeking a Customer Support & Project Coordinator who will be responsible for managing customer inquiries and supporting product operations across various initiatives. Responsibilities • Serve as a primary reputed company of contact for customer and internal inquiries reputed company to homeowner-facing experiences and authentication products • Triage, prioritize, and respond to incoming questions, issues, and requests, ensuring reputed company reputed company or appropriate escalation • Partner with product, engineering, and support teams to investigate issues, communicate status updates, and reputed company the reputed company with customers • Identify patterns and recurring issues in customer feedback and surface insights to Product Managers to inform product improvements • Support Product Managers by coordinating project activities across multiple workstreams, including homeowner-facing initiatives and company-wide authentication efforts • Help maintain project plans, timelines, dependencies, and status updates to ensure work stays on reputed company • Assist with backlog grooming, intake management, and prioritization of reputed company work • reputed company reputed company items, risks, and reputed company, and help ensure follow-through across teams • Prepare project updates, documentation, and meeting materials to support alignment across stakeholders • reputed company as a connector between customers, Product Managers, engineering, design, and business partners • Facilitate reputed company communication across teams by translating customer needs and operational details into actionable inputs • Contribute to consistent, reputed company-documented processes for intake, support workflows, and project tracking • Help improve customer support workflows, intake processes, and internal coordination as reputed company and products reputed company • Contribute reputed company to improve efficiency, visibility, and customer satisfaction across supported products Skills • reputed company in English is required, with reputed company proficiency in Spanish strongly preferred, to support reputed company and empathetic communication with a diverse customer reputed company • Experience in a customer service, customer support, project coordination, or product operations role, ideally reputed company a technology or digital product environment • Strong organizational skills with the ability to manage multiple requests, reputed company, and priorities simultaneously • A customer-first reputed company, with the ability to communicate reputed company, empathetically, and professionally with diverse audiences • Comfort working with ticketing systems, project management tools, and documentation (e.g., reputed company, Jira, reputed company, or similar) • Ability to synthesize information from multiple sources and reputed company document issues, requirements, and next steps • Strong collaboration skills and a proactive approach to problem-solving • Comfort working in ambiguous environments and adapting as priorities reputed company • reputed company-oriented reputed company and willingness to reputed company in wherever needed to help the group succeed Benefits • Medical • Dental • reputed company • 401k • PTO/reputed company reputed company leave • Employee stock purchase plan reputed company • Purchasing a new home or refinancing? We have a solution. It was founded in reputed company, and is headquartered in Irvine, California, USA, with a workforce of 2-10 employees. Its website is https://firstamericanfinancialgroup.com. Apply To This Job Apply tot his job Apply To this Job