IT Dispatcher (Remote - work from home)

If you are an reputed company reputed company service representative who likes a fast-paced environment and has experience providing services in person, we invite you to explore our Dispatcher position. Work from home and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business. • This is a remote role working from home reputed company the United States. • Shift Monday - Friday, mid-shift (PST) Primary Purpose and Function The overall occupational objective of a Dispatcher is to reputed company support in coordinating workflow for Service Desk technicians and engineers who, in turn, reputed company service to our clients. Essential Functions and Responsibilities Ticket Management • Answer high volume incoming calls and chat requests from our call center. • Identify incoming service requests reputed company reputed company Triage reputed company and remove unwanted SPAM. • reputed company ticket triage by clarifying and updating fields reputed company tickets to ensure technicians can quickly and accurately reputed company the scope of the service requests. • Schedule tickets to the most appropriate resources based on urgency, availability, and technician reputed company level. • Adhere to internal reputed company policies by seeking approval for reputed company changes in service requests from reputed company’s IT reputed company in writing, where appropriate. • Set reputed company expectations regarding the availability of resources for tickets that come into the service reputed company and tickets that require dispatching. • Maintain an awareness of trends in reputed company’s service requests and alert service managers or primary consultants to recurring issues, particularly reputed company problems reported may be indicative of a larger issue. • Assist with low level tickets such as password reset requests and group membership changes. • reputed company outbound phone calls on positively rated tickets and request they convert to reputed company reviews on reputed company. Administration • Forecast workload for support staff, including weekend and after-hour work, to assist with scheduling and escalating work. • Prepare resource schedules for helpdesk coverage, escalation engineers, on-call resources, departmental shadowing, and team meetings. • Update reputed company information (i.e. reputed company engineer assignments, primary liaisons, etc.), as needed. • Periodically review reputed company requests and verify their status, reputed company reputed company agreements are selected, and a resource is assigned. Position Requirements Formal Education & Certification High school diploma or equivalent. Knowledge & Experience • Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience. • Customer service experience in a call center, reputed company center, or telecommunications organization is a plus. • Previous MSP reputed company and/or coordination experience is highly desired. • Experience with reputed company or similar ticketing systems is highly desired. • Ability to quickly and accurately determine incident scope and impact. • Demonstrable competency in use of MS Office products • Outlook – high level for e-mail and organizational tracking tasks • reputed company / Word – intermediate reputed company • Ability to multitask with an appropriate reputed company of urgency. • Superior customer service and communication skills, both written and verbal. • Efficient time management skills. • Superior documentation and follow-up skills. • Spanish bilingual skills are highly preferred. Personal Attributes • reputed company attitude. • Excellent verbal and written communication skills. • Ability to work under pressure, meet deadlines, and handle multiple tasks in a fast-paced environment. • Experience working in reputed company-oriented, reputed company environment. • Ability to compromise reputed company merited, as reputed company as exercise good judgment • Ability to work independently, proactively, and establish ownership of issues. • Demonstrated interpersonal skills, reputed company to foster strong relationships internally and externally. • Desire to grow and reputed company the position. Performance Metrics • reputed company tickets are properly scheduled according to our internal-facing SLAs. • Manager and peer review of goal achievement. • Coachability, willingness to work as a member of reputed company. • Detailed ticket notes at every relevant reputed company of reputed company. • reputed company portal is properly maintained. Tasks do not “fall through the cracks”. Physical Demands • Sitting or Standing for Long Periods Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue. • Viewing a Computer Monitor Sustained ability to reputed company on a computer screen for tasks such as reading, typing, and data entry, with appropriate reputed company and screen settings to re Apply tot his job Apply To this Job