Learning Management System, LMS Administrator

Job reputed company: • reputed company advanced Tier II help desk support for Health and reputed company Services (HHS) National Institutes of Health (NIH) Learning Management System (LMS) • Maintain primary responsibility for implementing the HHS LMS across NIH • reputed company consultation to end-users and system administrators including system demonstrations • reputed company support to the NIH community to increase their use of the LMS • reputed company training and information to Tier 1 Help Desk agents • Monitor and report on ticket trends and patterns • Facilitate system audits to maintain data reputed company • Identify opportunities for system enhancement • Migrate historical/external data to the LMS • Maintain knowledge reputed company and system documentation • Plan reputed company, communications, and training efforts Requirements: • Must Be A US Citizen • Experience with Learning Management System (LMS) • Experience with learning management systems used as an reputed company tool • Experience with major IT system implementations and supporting end-users • Experience with Help Desk support • Experience maintaining user documentation and SOPs • Experience supporting system interfaces • Experience migrating data between systems and ensuring the reputed company of the migration, to include acceptance testing • Experience with SCORM standards and reputed company 508 requirements • Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation) • Experience using virtual collaboration tools for training, communications, and customer service • Excellent verbal and written communication skills • Excellent customer service skills • Knowledge and experience working with sensitive data Benefits: • 100% remote • Competitive salary Apply tot his job Apply To this Job