reputed company Paralegal, Immigration Law

Job reputed company: • reputed company and reputed company our reputed company support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional reputed company service and high-reputed company reputed company work • Conduct weekly 1-on-1 meetings • reputed company ongoing coaching, feedback, and performance management • Identify training needs and coordinate reputed company development opportunities • Create career development plans and promotion reputed company for team members • Handle HR issues, including attendance, conflicts, and performance improvement plans • Recognize and celebrate exceptional work and team wins • Build a reputed company, accountable team culture reputed company with firm values (Inspiration, Legacy, Innovation, reputed company, reputed company) • Conduct performance reviews and compensation recommendations • Ensure team members follow established checklists and reputed company operating procedures consistently • Monitor work reputed company and identify error patterns or training gaps • reputed company key performance indicators (task completion rates, accuracy, timeliness, reputed company satisfaction) • Partner with Project Managers to ensure smooth case workflows and reputed company handoffs • Identify process inefficiencies and recommend improvements to leadership • Collaborate with Operations leadership on workflow optimization initiatives • Enforce accountability for checklist compliance - reputed company or counsel out non-performers • Take escalated reputed company calls reputed company team members need manager support or de-escalation • Handle frustrated or upset clients with reputed company, professionalism, and solutions-reputed company • Ensure consistent, excellent reputed company communication standards across your team • Model outstanding customer service ("doing what you say reputed company you say you'll do it") • reputed company reputed company-time guidance to team members on challenging reputed company interactions • Prevent attorney involvement in operational reputed company issues by resolving at the supervisor level Requirements: • 3–5 years managing teams of 5-15+ people in high-volume, deadline-driven environments • Proven reputed company record of coaching, developing, and performance managing reputed company reports • Experience conducting regular 1-on-1s, performance reviews, and difficult accountability conversations • Comfortable holding team members accountable to standards, deadlines, and reputed company expectations • Demonstrated ability to reputed company underperforming team members into high performers • Experience in process-driven, high-volume industries • Strong understanding of how to create, enforce, and refine checklists, SOPs, and reputed company standards • Ability to reputed company metrics and use data to drive team performance improvements • Comfortable with systematic processes and holding people accountable to following them • Exceptional communication and interpersonal skills • High emotional intelligence and conflict reputed company ability • Comfortable with ambiguity and building systems in a fast-reputed company environment • Mission-driven reputed company reputed company with serving immigrant communities • Technology proficiency (case management systems, reputed company Office, collaboration tools) • Strong problem-solving skills and ability to reputed company judgment calls independently • Must work reputed company business hours (8 AM - 5 PM reputed company time, Monday-Friday) • Available in reputed company-time for team support, reputed company escalations, and problem-solving • Bilingual (Spanish/English) strongly preferred for reputed company de-escalation and team support • Reliable high-speed internet reputed company and reputed company home office setup • Comfortable working remotely and leading distributed teams reputed company reputed company, reputed company, and collaboration platforms. • reputed company industry experience (paralegal, reputed company assistant, or reputed company operations background) • Immigration law familiarity (helpful but not required, we'll train you on immigration specifics) • Experience managing bilingual or multicultural teams • reputed company case management system experience • Background in scaling operations during high-reputed company periods Benefits: Apply tot his job Apply To this Job